PSPGEN124 — Provide workplace coaching
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What an assessment for PSPGEN124 must cover
28 assessable components: 3 elements (16 performance criteria), 7 performance evidence and 4 knowledge evidence requirements, plus 1 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Prepare for coaching.
- 1.1Confirm the need for coaching according to organisation policies and procedures.
- 1.2Identify coaching needs through discussion with the colleague to be coached.
- 1.3Undertake self-assessment to confirm compatibility with colleague’s needs and learning style.
- 1.4Obtain approval for coaching arrangement.
- 1.5Negotiate coaching agreement with the colleague.
2 Conduct coaching.
- 2.1Agree upon the principles and application of coaching.
- 2.2Demonstrate competencies to be coached.
- 2.3Communicate underpinning knowledge and skills in a manner suited to the person’s needs.
- 2.4Check the understanding of the person being coached.
- 2.5Provide the opportunity to practise and ask questions.
- 2.6Provide feedback and review goals with the person being coached and adjust as necessary.
3 Follow up coaching.
- 3.1Monitor progress with new competencies in the workplace and provide supportive assistance.
- 3.2Report progress as required in the coaching agreement.
- 3.3Identify and rectify performance problems or difficulties with coaching.
- 3.4Maintain confidentiality.
- 3.5Manage perceptions of those outside the coaching arrangement.
Performance evidence
- provide supportive on-the-job coaching with constructive and supportive feedback
- plan coaching content, review and adjust goals
- give instructions to those being coached
- use communication strategies, including listening, questioning, giving and receiving feedback
- seek and provide feedback on coaching session
- self-assess coaching sessions and modify techniques as a result
- deal with a situation where there is a communication breakdown.
Knowledge evidence
- legislation, regulations, policies, procedures and guidelines relating to provision of workplace coaching
- current competency in the area being coached
- basic principles and theory of coaching including: explanation, demonstration, review, trainee explanation, trainee demonstration, feedback
- strategies for working with a trainee or mentee including encouraging self-reflection, confidence and the building of rapport.
Foundation skills
- Initiative and enterprise skills: seek out and review information related to work activities in which coaching is to occur.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing PSPGEN124
What does an assessment tool for PSPGEN124 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN124 needs to address all 28 unit components: 3 elements with 16 performance criteria, 7 performance evidence requirements, 4 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for PSPGEN124?
Auditori pulls the current release of PSPGEN124 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN124 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing PSPGEN124 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN124, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- PSPGEN086 — Undertake career planning
- PSPGEN087 — Undertake and promote career management
- PSPGEN088 — Deliver a service to clients
- PSPGEN089 — Address client needs
- PSPGEN090 — Engage with stakeholders
- PSPGEN091 — Develop client services
- PSPGEN092 — Manage quality client service
- PSPGEN093 — Implement change
- PSPGEN094 — Provide input to change processes
- PSPGEN095 — Facilitate change
- PSPGEN096 — Use workplace communication strategies
- PSPGEN097 — Contribute to conflict management
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