PSPGEN090 — Engage with stakeholders

1 Establish the organisational context.

• 1.1Identify the stakeholder group(s) which engage with the work unit.
• 1.2Identify the organisational policies and procedures and own job role in relation to stakeholder engagement.

2 Identify and define stakeholder requirements.

• 2.1Identify the purpose and nature of engagement with stakeholders.
• 2.2Recognise and address stakeholder needs.
• 2.3Identify and address potential difficulties or refer in accordance with organisation policies and procedures.

3 Address stakeholder requirements.

• 3.1Respond to stakeholder enquiries.
• 3.2Tailor communication to the situation and stakeholder’s needs.
• 3.3Resolve or refer difficult situations.
• 3.4Undertake remedial actions for stakeholders with specific needs or in potential areas of difficulty.
• 3.5Use accountability measures, including engagement records, grievance procedures and external review.

4 Monitor and improve stakeholder engagement.

• 4.1Monitor stakeholder engagement and use feedback to improve relationships
• 4.2Convey changes in policies and procedures that impact upon stakeholder requirements.
• 4.3Seek advice and assistance to address stakeholder issues.

5 Review procedures.

• 5.1Monitor procedural aspects of engaging with stakeholders and maintain records.
• 5.2Seek stakeholder feedback and propose changes to processes in response to feedback on engagement.
• 5.3Carry out modifications to engagement practices within limits and area of responsibility.

What does an assessment tool for PSPGEN090 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN090 needs to address all 38 unit components: 5 elements with 16 performance criteria, 5 performance evidence requirements, 17 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPGEN090?

Auditori pulls the current release of PSPGEN090 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN090 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPGEN090 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN090, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.