PSPGEN118 — Provide leadership
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What an assessment for PSPGEN118 must cover
44 assessable components: 5 elements (27 performance criteria), 7 performance evidence and 10 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Develop commitment and shared purpose to workgroup objectives and required standards.
- 1.1Discuss and clarify the organisation’s vision, strategic objectives and required standards of performance with others in accordance with the needs, communication and learning styles of workgroup members.
- 1.2Establish the purpose, objectives, roles and responsibilities of the workgroup.
- 1.3Model commitment to objectives and standards to provide leadership and develop workgroup commitment.
- 1.4Model and promote equal employment opportunity, workplace health and safety, equity and inclusive work practices within the workgroup.
2 Facilitate the development of a cooperative, high performance workgroup.
- 2.1Encourage, acknowledge and consider work contributions and suggestions.
- 2.2Support workgroup members to use, share and develop their skills according to work requirements.
- 2.3Facilitate work allocation within the group on the basis of current skills and development needs.
- 2.4Consult with workgroup members in the implementation of new work practices.
- 2.5Resolve conflict and other issues which affect performance within the workgroup or refer in accordance with organisational policies and procedures.
3 Give and receive feedback on performance.
- 3.1Seek feedback from others outside the workgroup on personal and workgroup performance and give open and constructive responses to feedback.
- 3.2Gather and provide regular constructive feedback on all aspects of work performance from and to the workgroup.
- 3.3Assess and address performance and recognise notable performance.
- 3.4Support the workgroup in identifying and resolving work performance problems.
- 3.5Address under performance of self and others.
- 3.6Use feedback to continuously improve performance.
4 Coordinate and participate in development activities.
- 4.1Develop, agree and implement an action plan to meet individual and group learning and development needs.
- 4.2Support individuals to identify their specific learning and development needs.
- 4.3Encourage and support workgroup members to take advantage of development opportunities.
- 4.4Provide on-the-job learning opportunities in accordance with individual needs.
- 4.5Encourage and support workgroup members in applying new skills and knowledge in the workplace.
- 4.6Access learning and development opportunities to continuously improve own leadership needs.
5 Provide leadership, direction and guidance in the workgroup.
- 5.1Develop strategies for facilitating team member input into planning, decision-making and operational aspects of team tasks.
- 5.2Use participative decision-making in developing, implementing and reviewing the work of the group and the distribution of responsibilities.
- 5.3Give opportunities and encouragement to workgroup members to develop new and innovative work practices and strategies.
- 5.4Provide workgroup members with the leadership, support, advice and policy direction necessary to perform work.
- 5.5Allocate tasks in accordance with the competencies of workgroup members, and delegate autonomy and authority.
- 5.6Adjust leadership and guidance strategies to meet changing priorities and situations and consider the differing needs and skills of individuals and the requirements of the tasks and workplace.
Performance evidence
- Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
- plan and implement an initiative to achieve operational results with at least one workgroup and provide evidence of:
- the stated purpose, objectives, roles and responsibilities of the workgroup
- the shared understanding of purpose, roles and responsibilities
- the use of transparent decision-making
- at least one example of how feedback was used to improve workgroup performance
- at least one example of a necessary change in strategies to address changes in priorities
Knowledge evidence
- public sector legislation, regulations, policies, procedures and guidelines relating to the workgroup function
- principles of effective team operation
- principles of facilitation and empowerment
- principles of equity and inclusive work practices
- communication techniques including active listening, facilitating, negotiating, mentoring
- group processes
- group dynamics
- the potential effects of the following issues on workgroup performance: legislation, plans, industrial awards and agreements, organisational policies, plans, procedures and protocols, performance management systems, quality standards, efficiency indicators, measurable outcomes
- leadership styles and the application of these to suit different groups and tasks
- learning and development in the workplace.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing PSPGEN118
What does an assessment tool for PSPGEN118 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN118 needs to address all 44 unit components: 5 elements with 27 performance criteria, 7 performance evidence requirements, 10 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for PSPGEN118?
Auditori pulls the current release of PSPGEN118 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN118 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing PSPGEN118 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN118, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- PSPGEN086 — Undertake career planning
- PSPGEN087 — Undertake and promote career management
- PSPGEN088 — Deliver a service to clients
- PSPGEN089 — Address client needs
- PSPGEN090 — Engage with stakeholders
- PSPGEN091 — Develop client services
- PSPGEN092 — Manage quality client service
- PSPGEN093 — Implement change
- PSPGEN094 — Provide input to change processes
- PSPGEN095 — Facilitate change
- PSPGEN096 — Use workplace communication strategies
- PSPGEN097 — Contribute to conflict management
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