PSPGEN104 — Build and maintain community relationships

1 Set the parameters for relationships and allocate resources.

• 1.1Develop a contextual framework to assist in analysing and setting parameters for relationships.
• 1.2Establish and agree upon the parameters and purpose for the relationships.
• 1.3Allow flexibility for incorporation of new ideas and options.
• 1.4Identify and manage the dynamics within and across relationships.
• 1.5Identify and agree the benefits for all parties.
• 1.6Identify constraints and allocate resources.

2 Provide information relating to community engagement.

• 2.1Assess current community understanding of the roles and responsibilities of public officials and provide information to clarify the roles and responsibilities.
• 2.2Explain the rights and responsibilities of individuals and communities to be involved in government processes and decision making.
• 2.3Communicate organisational priorities, strategic direction, systems, decision making and approval processes.
• 2.4Communicate opportunities for community involvement in processes and decision- making in ways suited to the diversity of the community.

3 Build community engagement capacity.

• 3.1Identify and address the skills and knowledge requirements of individuals and communities to engage with government with strategies tailored to individual needs.
• 3.2Identify, resource and promote opportunities for individuals and communities to develop their capacity to engage with government.
• 3.3Develop and implement innovative strategies to identify and reach out to community groups and individuals who demonstrate low engagement with government.
• 3.4Tap into informal and formal community networks to strengthen local capital and to ensure ongoing capacity.
• 3.5Identify barriers to community engagement, formulate and implement solutions.

4 Build community problem solving capacity.

• 4.1Provide information and opportunities for involvement in government processes and decision-making to individuals and communities in accordance with their needs and preferences.
• 4.2Identify and promote existing and new ways to engage with government that are suited to diverse communities.
• 4.3Develop mechanisms for communities to raise their own issues with government and implement and promote these according to community context.
• 4.4Develop strategies to address community issues in partnership with communities.
• 4.5Implement mutually developed and agreed solutions to community issues.
• 4.6Identify and use strategies for reporting developments to communities.

What does an assessment tool for PSPGEN104 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGEN104 needs to address all 36 unit components: 4 elements with 21 performance criteria, 7 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPGEN104?

Auditori pulls the current release of PSPGEN104 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGEN104 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPGEN104 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGEN104, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.