POLINV034 — Manage complex investigations

Elements & performance criteria

Performance evidence

• analyse and review records of current and upcoming investigations to determine jurisdictional priorities for further resource deployment
• assess changing circumstances and re-allocate resources to meet changing investigation needs
• authorise expenditure and resource usage to maximise investigation outcomes
• communicate with stakeholders to secure, maintain and extend resource allocation as needed to manage investigations
• design a complex investigation plan
• design and manage the oversight of a complex investigation to mitigate risk, provide security and to facilitate communication with stakeholders
• evaluate factors that are influencing or potentially influencing complex investigation planning and prioritisation processes
• identify and allocate resources to ensure maximum effectiveness of a complex investigation
• lead and manage an investigative team
• review complex investigation progress for: - adjustment to changing circumstances - critical decision alignment with aims and objectives - effectiveness - exhibit and forensic management.
• finalise a complex investigation
• conduct post-investigation effectiveness review of a complex investigation

Knowledge evidence

• advanced communication theory and methods
• case management methodology
• complex investigation theory, principles and techniques
• evaluation theory, methods and techniques
• exhibit and forensic management plans
• jurisdictional information management systems
• jurisdictional policies and procedures relating to the management of complex investigations
• media types and engagement strategies
• problem solving and complex decision-making methods
• project management theory and tools
• resource management for complex investigations
• risk analysis theory and methods
• team management principles and practices

Foundation skills

• Learning: Develop knowledge of a range of risk management strategies to mitigate investigative risks. Identify and assess impacting factors to guide the direction of the investigation. Continually evaluate information, intelligence and evidence to determine impact on current and future investigations and actions. Build a knowledge and understanding of: - media types and engagement strategies - investigative priorities and jurisdictional objectives - change management theory and methods.
• Reading: Read and comply with jurisdictional policies and procedures with respect to complex investigations. Read, analyse and review records of current and upcoming investigations to determine jurisdictional priorities. Read and review investigation, exhibit and forensic management plans. Read and evaluate complex information, intelligence and evidence continually to determine impact on current and future investigations and actions. Evaluate the quality of written information, intelligence and evidence. Read and review media engagement strategies for continuous improvement.
• Writing: Use written communication to negotiate with stakeholders to secure and allocate resources and to inform them of investigation outcomes. Design and complete a complex investigation plan. Coordinate all written communication to facilitate the flow of information.
• Oral Communication: Communicate orally with stakeholders to manage security arrangements and negotiate and secure resources. Communicate with stakeholders to determine investigative requirements and seek authorisation of investigation plans. Monitor and adjust investigative activities to ensure adherence to investigative plans. Monitor and adapt language to facilitate the flow of information during complex investigations. Communicate orally with stakeholders to inform them of investigation outcomes.
• Numeracy: Perform calculations to manage budgets. Manage expenditure and resources to maximise effectiveness of complex investigations.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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