MEM21006 — Service quartz watches

1 Determine servicing requirements and liaise with customer

• 1.1Follow standard operating procedures (SOPs)
• 1.2Comply with work health and safety (WHS) requirements at all times
• 1.3Identify watch functions and features
• 1.4Prepare written quotation and inform customer of watch condition and performance concerns
• 1.5Outline recommended service procedures to be undertaken to remedy identified faults
• 1.6Verify and agree on servicing requirements with customer
• 1.7Prepare watch for handover
• 1.8Record and document repair process

2 Disassemble watch case and movement components for servicing

• 2.1Establish appropriate working environment
• 2.2Select and use appropriate personal protective equipment (PPE) in accordance with SOPs
• 2.3Select and use appropriate workshop tools and equipment
• 2.4Open and close watch cases
• 2.5Remove case movement and components without damaging or marking
• 2.6Verify gasket condition and replace, as required
• 2.7Clean cases and bands, as required

3 Service watch case and movement components

• 3.1Inspect condition of watch case and movement components
• 3.2Confirm servicing requirements
• 3.3Replace faulty or worn component parts
• 3.4Clean components and parts
• 3.5Inspect watch case and movement components for cleanliness and rectify imperfections/faults
• 3.6Use correct tools and equipment for handling and servicing

4 Reassemble and test watch case and movement components

• 4.1Reassemble watch case and movement components according to manufacturer specifications
• 4.2Confirm correct assembly of gear train and other components
• 4.3Use correct types and amounts of lubricant according to manufacturer specifications
• 4.4Use tools and equipment appropriately taking precautions for correct reassembly
• 4.5Verify/confirm watch functioning according to manufacturer specifications
• 4.6Verify watch performance including rate testing and adjust according to manufacturer specifications, as required

What does an assessment tool for MEM21006 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MEM21006 needs to address all 46 unit components: 4 elements with 27 performance criteria, 7 performance evidence requirements, 12 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MEM21006?

Auditori pulls the current release of MEM21006 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MEM21006 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MEM21006 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MEM21006, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.