MEM21003 — Perform watch case servicing, repair and refurbishment

1 Determine job requirements

• 1.1Follow standard operating procedures (SOPs)
• 1.2Comply with work health and safety (WHS) requirements at all times
• 1.3Select and use appropriate personal protective equipment (PPE) in accordance with SOPs
• 1.4Identify job requirements from specifications, job sheets or work instructions

2 Establish servicing requirements and liaise with customer

• 2.1Identify watch case type, functions, construction and components
• 2.2Carry out pre-repair tests to verify water-resistance, as required
• 2.3Prepare written quotation and inform customer of watch case condition and outline recommended service procedures
• 2.4Verify and agree on servicing requirements with customer
• 2.5Prepare watch for handover
• 2.6Record and document repair process

3 Disassemble watch case and components for servicing

• 3.1Establish an appropriate clean and safe work environment
• 3.2Open and close watch cases
• 3.3Use hand tools and equipment in safe and correct manner
• 3.4Remove watch case, sub-assemblies and components in correct sequence without damaging, marking or leaving fingerprints
• 3.5Verify condition of case gaskets and replace, as required

4 Repair and refurbish watch case, sub-assemblies and components

• 4.1Inspect condition of watch case, including case sub-assemblies and components
• 4.2Replace faulty or damaged or worn watch case, sub-assemblies and components
• 4.3Select appropriate media for polishing and graining case and band components
• 4.4Set up and operate machines and equipment safely for polishing and graining
• 4.5Select appropriate case and band cleaning methods
• 4.6Inspect watch case for condition and cleanliness and rectify imperfections and faults

5 Reassemble watch case, sub-assemblies and components

• 5.1Reassemble and fit watch case, sub-assemblies and components according to manufacturer specifications
• 5.2Lubricate watch case, including case sub-assemblies and components and sub-assemblies according to manufacturer specifications
• 5.3Verify security, functioning, and operation of watch case, sub-assemblies and components
• 5.4Apply watch case assembly inspections and precautions

6 Perform water-resistance testing for watch cases

• 6.1Verify and confirm water-resistance rating of watch case
• 6.2Identify, set up and operate equipment for water-resistance testing and interpret readings
• 6.3Verify watch case performance and repair or replace components and gaskets, as required, to industry standards

What does an assessment tool for MEM21003 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MEM21003 needs to address all 48 unit components: 6 elements with 28 performance criteria, 6 performance evidence requirements, 14 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MEM21003?

Auditori pulls the current release of MEM21003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MEM21003 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MEM21003 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MEM21003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.