Auditori
Get started

MEM16002 — Conduct formal interviews and negotiations

Generate a complete, audit-ready assessment tool for this unit in minutes: candidate assessment, assessor guide with model answers, and a coverage matrix mapped to every component below. Reviewed and approved by your qualified person, exported under your branding.

Generate MEM16002 freeSee a real sample

Every new account includes a free credit — no card, no subscription.

What an assessment for MEM16002 must cover

36 assessable components: 3 elements (15 performance criteria), 6 performance evidence and 15 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Plan and conduct interviews

  • 1.1Follow standard operating procedures and comply with work, health and safety (WHS) requirements at all times
  • 1.2Confirm purpose and required outcome/s of interview
  • 1.3Plan and initiate interview to achieve a specified purpose
  • 1.4Use suitable questions appropriate to the purpose
  • 1.5Exercise discretion and confidentiality, as appropriate

2 Participate in interviews

  • 2.1Undertake suitable preparation
  • 2.2Employ active listening skills
  • 2.3Apply self-presentation appropriate to the purpose
  • 2.4Ask open and closed questions, as appropriate, to gain required response/information
  • 2.5Clarify follow-up activities and report in accordance with procedures

3 Take part in negotiations

  • 3.1Use language appropriate to the other party
  • 3.2Select the appropriate communication medium
  • 3.3State and clarify own and others’ needs/wants
  • 3.4Represent the views of fellow employees, including own group or team, to others
  • 3.5Clarify follow-up activities and report in accordance with procedures

Performance evidence

  • following work instructions, standard operating procedures (SOPs) and safe work practices
  • confirming the purpose and required outcomes of the interview
  • planning and formatting interviews and asking open and closed interview questions to gain required information
  • building rapport, using active listening skills and exercising appropriate discretion and confidentiality
  • taking part in negotiations using language and communication medium appropriate to other party and nature of negotiations
  • clarifying and reporting of negotiation outcomes.

Knowledge evidence

  • safe work practices and procedures
  • purpose and assessment criteria of the interview
  • procedures to be followed in planning and conducting the interview
  • detail/information to be obtained from the interview and appropriate questions
  • active listening techniques that can be applied in interview situations
  • effects of the individual’s presentation during the interview upon the interview
  • effects of the timing of questions on the interviewee
  • importance of following-up issues raised during the interview and negotiations
  • procedures for reporting the outcomes of follow-up activities
  • parties to be involved in the negotiations
  • reasons for using appropriate language
  • reasons for maintaining confidentiality
  • reasons for clarifying the needs/wants of others and the individual
  • views of fellow team or group members
  • range of communication media and appropriate communication medium.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

See what you get before you start

Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing MEM16002

What does an assessment tool for MEM16002 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MEM16002 needs to address all 36 unit components: 3 elements with 15 performance criteria, 6 performance evidence requirements, 15 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MEM16002?

Auditori pulls the current release of MEM16002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MEM16002 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MEM16002 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MEM16002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

Related units

Your MEM16002 assessment tool, in minutes.

First unit free. No card, no RTO registration, no subscription.

Generate MEM16002 free