ICTSAS446 — Fault find and troubleshoot ICT equipment, hardware and software problems

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What an assessment for ICTSAS446 must cover

44 assessable components: 4 elements (20 performance criteria), 7 performance evidence and 11 knowledge evidence requirements, plus 6 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Prepare for fault finding and troubleshooting procedures

1.1Develop problem resolution troubleshooting process
1.2Obtain ICT system according to organisational procedures
1.3Analyse and document ICT system characteristics according to organisational procedures
1.4Identify and obtain required fault-finding tools according to organisational procedures
1.5Identify fault finding legislation, health and safety requirements, codes, regulations and standards

2 Analyse the problem to be solved

2.1Collect ICT system data according to organisational procedures
2.2Determine specificity of problem according to organisational procedures
2.3Analyse data to determine nature and scope of problem
2.4Determine symptoms of ICT system problems
2.5Document analysis of problem according to organisational procedures

3 Identify a solution and rectify the problem

3.1Test variables until problem is isolated according to organisational procedures
3.2Confirm isolated problem has been accurately determined
3.3Create list of probable causes
3.4Formulate solution and create provision for rollback
3.5Implement ICT system solution according to organisational procedures

4 Test system and complete documentation

4.1Test ICT system to ensure problem has been solved according to organisational procedures
4.2Record results of tests and file according to organisational procedures
4.3Implement basic preventative maintenance techniques
4.4Document characteristics of problem and solution according to organisational procedures
4.5Load document to required database

Performance evidence

apply fault finding methods to determine a problem with an ICT system, on at least two occasions, each occasion on a different ICT system
troubleshoot and resolve problem identified on each ICT system.
In the course of the above, the candidate must:
identify, analyse and document fault finding method and faults
develop and document troubleshooting process
obtain and use suitable tools and equipment
systematically test variables until problem is isolated.

Knowledge evidence

ICT systems, including: ICT equipment (including peripheral devices), hardware, software, operating systems
organisational procedures, including: fault finding, troubleshooting, analysis and test recording documentation; fault finding tool gathering and use procedures; ICT system data collection procedures; variable and system testing procedures; solution implementation procedures; fault finding test filing procedures; client support and maintenance practices
industry accepted hardware and software products
system’s functionality characteristics
change management tools that may be used for fault finding and troubleshooting ICT equipment, hardware and software problems
key features of quality assurance practices, including locating and troubleshooting ICT: equipment faults, hardware faults, software faults, operating system faults
change control procedures of the organisation
range of trouble shooting methodologies and system testing tools
symptoms of faulty ICT equipment and probable causes of problems
basic preventative maintenance techniques
legislative, regulatory, standards and codes of practice that impact on the ICT service sector.

Foundation skills

Reading: Identifies, analyses and evaluates technical textual information and technical system data to source solutions and determine required actions
Writing: Records information relating to issues and outcomes in a sequential manner using grammar and spelling
Initiative and enterprise: Identifies and complies with organisational and legislative requirements
Problem solving: Applies analytical processes to resolve technical and conceptual problems
Self-management: Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
Get the work done: Uses the main features and functions of digital tools to complete work tasks

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing ICTSAS446

What does an assessment tool for ICTSAS446 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTSAS446 needs to address all 44 unit components: 4 elements with 20 performance criteria, 7 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTSAS446?

Auditori pulls the current release of ICTSAS446 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTSAS446 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTSAS446 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTSAS446, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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