ICTSAS309 — Maintain and repair ICT equipment and software

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What an assessment for ICTSAS309 must cover

41 assessable components: 3 elements (15 performance criteria), 9 performance evidence and 9 knowledge evidence requirements, plus 8 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Determine and undertake required equipment maintenance

1.1Access ICT equipment that requires maintenance
1.2Examine and review organisational ICT equipment maintenance procedures
1.3Determine and undertake internal maintenance according to organisational maintenance procedures
1.4Report problems to required personnel

2 Diagnose and repair faults

2.1Identify faulty ICT equipment and software
2.2Test faulty ICT equipment and software according to manufacturing guidelines and task requirements
2.3Analyse test results
2.4Review historical fault data
2.5Develop plans, with prioritised tasks and contingency arrangements for repair and replacement of faulty equipment and software
2.6Liaise with required personnel and obtain plan approvals
2.7Obtain ICT components and repair equipment and software in a timely, organised manner, following work health and safety (WHS) standards

3 Update documentation and make recommendations for future maintenance

3.1Record maintenance, fault data and equipment modifications according to organisational standards
3.2Identify and report instances where preventative measures were required
3.3Dispose of faulty parts and other waste according to environmental guidelines
3.4Review and update maintenance and fault data and report outcomes to required personnel

Performance evidence

carry out maintenance and fault repair procedures on the following, on at least one separate occasion: ICT equipment and software
obtain and review previous ICT equipment fault data
resolve failures and performance degradation
analyse test results
examine and review organisational ICT equipment maintenance procedures
undertake maintenance according to organisational maintenance procedures
identify and repair a range of ICT equipment and software problems
develop plans for maintenance and fault repair
maintain accurate records according to organisational guidelines

Knowledge evidence

equipment and software purpose, standard operating characteristics and maintenance procedures
internal maintenance organisational procedures
preventative maintenance procedures
technical documents in regard to: equipment and maintenance procedures, help-desk response level escalation procedures, operation of technical diagnostic tools
quality assurance practices that may be used in maintaining and repairing ICT equipment and software
Service Level Agreements (SLAs) to determine conditions of the SLA cover
client warranty claims, repair and replacement procedures
environmental guidelines that may be used in maintaining and repairing ICT equipment and software.
organisational work health and safety (WHS) procedures that relate to maintaining and repairing.

Foundation skills

Reading: Integrates and evaluates a range of textual information to record and maintain required procedures
Writing: Conveys specific information using precise language and the required format for intended audience and purpose and records information
Oral Communication: Articulates clearly using required language and listening and questioning techniques to report data and confirm proposed plans
Numeracy: Recognises and applies familiar measurements relating to time durations
Teamwork: Works in a team and contributes to broader work goals when addressing organisational standards and reporting to required personnel Communicates in the required format with whom and how when reporting problems, gaining approval for plans and reviewing and updating data and reporting outcomes
Planning and organising: Plans a range of routine and some non-routine maintenance tasks and repair and replacement of faulty equipment, accepting stated goals and aiming to achieve them efficiently
Problem solving: Selects from a range of predetermined options in routine situations, identifying and taking situational factors into account when determining whether procedures can be handled internally Selects from a range of predetermined options when diagnosing and repairing faults, identifying and taking situational factors into account
Technology: Interprets key principles and concepts that underpin the design and operation of digital systems and tools, and applies these when troubleshooting existing technology, repairing faults and making recommendations for future maintenance

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing ICTSAS309

What does an assessment tool for ICTSAS309 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for ICTSAS309 needs to address all 41 unit components: 3 elements with 15 performance criteria, 9 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for ICTSAS309?

Auditori pulls the current release of ICTSAS309 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for ICTSAS309 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing ICTSAS309 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of ICTSAS309, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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