HLTADM009 — Manage Telehealth technology

1 Determine technology requirements.

• 1.1Seek information on organisation technology requirements based on consultation with appropriate colleagues and client population needs.
• 1.2Investigate and document options for Telehealth platforms and select hardware and software options that best meet organisational needs.
• 1.3Make recommendations to relevant colleagues within scope of own job role.
• 1.4Obtain and evaluate costings for chosen hardware and software options.
• 1.5Liaise with Telehealth and video consultation vendors to organise purchase and set up in line with scope of own job role, standards and organisational requirements.

2 Set up consultation sessions.

• 2.1Prepare Telehealth video conferencing equipment for consultations according to organisational policies, procedures and protocols.
• 2.2Verify all equipment meets requirements of organisational guidelines for Telehealth video conferencing.
• 2.3Ensure the Telehealth consultation environment and facilities are conducive to patient care and ensure confidentiality and privacy.
• 2.4Support and coach colleagues with use of Telehealth technology.

3 Maintain Telehealth equipment.

• 3.1Complete routine maintenance of Telehealth technologies, supporting equipment and facilities according to manufacturer instructions.
• 3.2Make regular checks to confirm that technologies meet health, safety, industry and task specific legislation and requirements.
• 3.3Use troubleshooting techniques to resolve minor technology problems.
• 3.4Identify situations where expert assistance is required and organise technical support.
• 3.5Provide information about privacy and confidentiality obligations to technical support personnel.
• 3.6Complete accurate maintenance documentation.

4 Protect security of Telehealth information system.

• 4.1Determine information security risks associated with provision of Telehealth services.
• 4.2Gain access to Telehealth information system in accordance with organisational access, equity and clearance level requirements.
• 4.3Ensure accurate records of user account and security access details are provided to Telehealth clients in line with system integrity, privacy and risk management.
• 4.4Communicate privacy, confidentiality and security obligations to all Telehealth personnel.
• 4.5Complete data security documentation according to organisational and legal requirements.

What does an assessment tool for HLTADM009 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTADM009 needs to address all 33 unit components: 4 elements with 20 performance criteria, 2 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for HLTADM009?

Auditori pulls the current release of HLTADM009 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTADM009 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing HLTADM009 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTADM009, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.