HLTADM008 — Administer and coordinate Telehealth services

1 Develop and maintain Telehealth networks.

• 1.1Establish and maintain Telehealth networks using communication skills to develop trust and confidence with diverse people and groups.
• 1.2Use, update and share Telehealth service provider information with health professionals and other colleagues.
• 1.3Develop and refine approaches to Telehealth service provision by pro-actively identifying and using opportunities to update and expand own knowledge.

2 Maintain compliance with ethical and legal requirements.

• 2.1Determine risks associated with the sharing of information on Telehealth platforms.
• 2.2Ensure collection, use and disclosure of patient information is consistent with information privacy principles and fulfilling duty of confidentiality in line with organisational policies and accreditation standards.
• 2.3Recognise and respect patient rights, care and safety in line with organisational policy and duty of regarding all aspects of the Telehealth service.
• 2.4Perform all work within the boundaries of responsibility and refer problems to supervisor or other appropriate health professional.

3 Support Telehealth service provision.

• 3.1Confirm the information included in referrals and requests is clear, accurate and complete.
• 3.2Contact service providers and organise care as requested by an authorised health professional according to organisational policies and procedures.
• 3.3Coordinate information flow to meet consultation requirements.
• 3.4Identify and respond promptly to routine administrative Telehealth service problems.
• 3.5Pro-actively support colleagues with Telehealth services, share information and provide accurate information in response to queries.

4 Complete Telehealth administration.

• 4.1Manage appointments, recall and reminder systems for Telehealth as per instructions provided by an authorised health professional.
• 4.2Complete Telehealth financial administration tasks according to billing systems and specific Telehealth requirements.
• 4.3Maintain client documentation according to organisational and compliance requirements.

5 Contribute to evaluation of Telehealth services.

• 5.1Measure and benchmark performance using agreed methods and tools.
• 5.2Monitor and evaluate Telehealth systems and promote risk reduction strategies in line with legal and ethical standards.
• 5.3Promote compliance with accreditation requirements related to Telehealth.
• 5.4Implement and evaluate change in conjunction with colleagues to ensure goals are achieved.

What does an assessment tool for HLTADM008 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTADM008 needs to address all 47 unit components: 5 elements with 19 performance criteria, 8 performance evidence requirements, 20 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for HLTADM008?

Auditori pulls the current release of HLTADM008 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTADM008 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing HLTADM008 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTADM008, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.