FNSSUP512 — Manage insurer liaison within a superannuation organisation

Elements & performance criteria

Performance evidence

• manage insurer liaison on at least three occasions
• maintain documentation systems for insurance claims
• identify, source and interpret required information to process benefits for lump sum payments, death claims and disablement claims

Knowledge evidence

• organisational policies, procedures, objectives and guidelines relating to insurance arrangements and performance measures, including for:
• calculating and processing benefits
• assessing insurance claims, and calculating and processing benefit payments
• documentation requirements for processing death and disability payments
• applying regulations and legislation to payments
• key steps in internal and external complaints processes in superannuation
• compliance responsibilities for claims processing
• tendering processes
• organisation’s risk management strategies

Foundation skills

• Numeracy: Applies mathematical problem-solving techniques to analyse and assess numerical and financial data, and to process claims
• Oral communication: Uses active listening and questioning techniques to negotiate outcomes, and to convey and clarify information in verbal exchanges
• Reading: Sources and consolidates complex information and data from a range of sources Thoroughly analyses information and data against defined criteria, conditions and requirements
• Writing: Logically records and manages information using correct organisational formats and systems Prepares documentation using clear language, concepts and terminology appropriate to audience and purpose
• Problem solving: Accepts responsibility for addressing less predictable problems and applies problem-solving processes to determine a solution Makes critical decisions effectively in complex situations, taking into consideration a range of variables, including the outcomes of previous decisions Identifies and resolves key business issues, processes and practices that may have legal implications
• Self-management: Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others and taking into account capabilities, efficiencies and effectiveness Takes responsibility for following policies, procedures and legislative requirements, and identifies organisational implications of new legislation or regulations
• Teamwork: Implements strategies for a diverse range of colleagues and clients to build rapport and foster strong relationships Uses collaboration techniques to share information conducive to a productive environment
• Technology: Uses digitally based technologies to enter, access or update information to achieve required outcomes

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing FNSSUP512