FNSSAM613Tailor financial products to meet client needs

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What an assessment for FNSSAM613 must cover

32 assessable components: 3 elements (11 performance criteria), 4 performance evidence and 8 knowledge evidence requirements, plus 9 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Obtain information and identify financial products

  • 1.1Gather and evaluate client requirements, characteristics, financial status and needs
  • 1.2Research and identify potential products provided by organisation according to client requirements

2 Present product options

  • 2.1Present and discuss products with client according to organisational policies and procedures
  • 2.2Explain features, benefits, negotiation periods and salient terms
  • 2.3Obtain client expectations and update products as required
  • 2.4Document negotiation periods according to organisational policies and procedures

3 Finalise products

  • 3.1Select final products and present to client
  • 3.2Provide customer with further information as required
  • 3.3Identify and resolve queries and concerns according to organisational policies and procedures
  • 3.4Provide support to clients and confirm understanding of information presented
  • 3.5Confirm client agreement and finalise documentation according to organisational policies and procedures

Performance evidence

  • tailor financial products to meet at least four clients’ needs.
  • compare and evaluate products offered by the financial services industry and the organisation, including: • features • benefits and costs • terms and conditions
  • select financial products for customer according to customer requirements
  • manage customer communications and negotiate sales.

Knowledge evidence

  • organisational policies and procedures and terms and conditions relating to provision of financial services and products
  • organisational documentation processes
  • process for accessing and interpreting supporting information, materials, required brochures and other information
  • features, benefits and costs of financial products and services
  • industry and legislative requirements applicable to specific products, services and situations
  • mathematical equations related to calculating and comparing financial and numerical information
  • purpose and requirements of customer negotiation periods according to legislative and regulatory requirements
  • techniques for evaluating client requirements, characteristics, financial status and needs.

Foundation skills

  • Numeracy: Uses mathematical equations to perform calculations and comparisons of financial and numerical information
  • Oral communication: Uses vocabulary, pace, intonation and gestures to present information and encourage engagement with a range of customers • Uses listening and questioning techniques to establish and confirm understanding
  • Reading: Researches and analyses detailed textual information from a range of sources to identify key information and determine requirements and options
  • Writing: Structures and sequences information logically to present customised recommendations and options using required document formats • Uses clear and concise language, incorporating correct spelling and grammar and correct terminology at a level relevant to the audience
  • Teamwork: Selects and uses required conventions and protocols when communicating with colleagues • Involves others in collaborative discussions using effective interpersonal skills to achieve agreed outcomes
  • Problem solving: Systematically gathers and analyses all required information and evaluates options to make recommendations
  • Planning and organising: Plans, organises and implements tasks according to legislative responsibilities to achieve organisational and customer objectives
  • Self-management: Confirms and follows legislative requirements and workplace policies, procedures and protocols when undertaking own work • Identifies the limitations of own knowledge and skills and, where necessary, seeks advice from other more experienced work colleagues
  • Technology: Uses a range of digital technologies to effectively access, filter, organise, present and store information

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing FNSSAM613

What does an assessment tool for FNSSAM613 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for FNSSAM613 needs to address all 32 unit components: 3 elements with 11 performance criteria, 4 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for FNSSAM613?

Auditori pulls the current release of FNSSAM613 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for FNSSAM613 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing FNSSAM613 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of FNSSAM613, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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