FNSPIM314 — Assess and determine initial entitlements for personal injury claims

1 Determine validity of claim

• 1.1Gather information and review validity of claim according to organisational policies and procedures, and legislative and regulatory requirements
• 1.2Return invalid claims and information to claimant for correction as required
• 1.3Enter claim information into claims management system according to organisational policies and procedures and codes of practice
• 1.4Refer claim to appropriate risk assessment area according to organisation delegation of authority procedures

2 Assess and manage risks

• 2.1Identify and assess risks of the claim based on information collected during the claim registration process
• 2.2Manage identified risks according to organisational policies and procedures
• 2.3Escalate claim as required according to organisational policies and procedures

3 Assess claim for acceptance or rejection based on organisational policies and legislative requirements

• 3.1Conduct investigations to determine initial liability and obtain appropriate medical and factual evidence
• 3.2Assess evidence and information provided by the client and other required parties
• 3.3Identify fraud indicators and escalate according to organisational policies or procedures, or legal requirements
• 3.4Accept, deny or hold pending appropriate legal action according to legislative requirements, organisational policies or procedures

4 Determine entitlements and conduct claim management actions

• 4.1Determine compensation entitlement amounts according to legislative and organisational policies and procedures
• 4.2Plan and implement claim management strategies in consultation with stakeholders
• 4.3Document referral process and seek stakeholder confirmation as required
• 4.4Record stakeholder interaction and agree on actions according to organisational policies and procedures, and legislative and regulatory requirements
• 4.5Identify and document contingency and corrective action plans
• 4.6Determine medical liability in consultation with required stakeholders
• 4.7Prepare case for conference according to organisational policies and procedures
• 4.8Conduct conference and undertake agreed actions

What does an assessment tool for FNSPIM314 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for FNSPIM314 needs to address all 41 unit components: 4 elements with 19 performance criteria, 5 performance evidence requirements, 10 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for FNSPIM314?

Auditori pulls the current release of FNSPIM314 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for FNSPIM314 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing FNSPIM314 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of FNSPIM314, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.