FNSORG614 — Establish and manage outsourced services

Elements & performance criteria

Performance evidence

• establish and manage outsourced services on at least three occasions.
• In the course of the above, the candidate must:
• define the scope of expertise required and performance standards required for outsourced services
• request further information from supplier during the tender assessment process as required
• establish and document monitoring and reporting procedures for outsourced services
• establish and monitor procedures for integrating outsourced services with practices
• brief outsourced supplier on required services, fund standards and procedures.

Knowledge evidence

• key organisational policies and procedures, and legislative and regulatory requirements for establishing and managing outsourced services
• methods to establish the reputation and expertise of service providers in the industry
• tender processes and supporting documents required
• methods for assessing tender applications
• briefing processes for outsourced suppliers, including outlining required services, fund standards and required procedures to be followed
• performance management procedures for outsourced services
• risk management strategies for outsourced services
• key features of compliance and reporting requirements of outsourced and specialist services in the industry, including timeframe requirements
• methods for establishing and documenting performance standards of outsourced services.

Foundation skills

• Reading: Interprets and analyses structurally complex texts to identify relevant content Applies critical evaluation criteria to tender documents to inform decisions
• Writing: Addresses context, purpose and audience when generating a comprehensive range of texts that meet organisational and regulatory requirements Organises content using clear, logical organisational structures and vocabulary
• Oral communication: Leads detailed oral exchanges using active listening and questioning techniques to elicit and clarify required service information from others Provides information using language appropriate to the purpose and audience
• Numeracy: Comprehends mathematical information embedded in complex texts and applies knowledge of financial practices and systems to selection, induction and performance management of external service providers
• Initiative and enterprise: Modifies or develops organisational policies and procedures that comply with legislative requirements and support organisational goals
• Teamwork: Selects and uses appropriate conventions and protocols to gain and provide information relevant to outsourced services Collaborates and negotiates with others to achieve agreed outcomes
• Self-management: Accepts responsibility for planning and sequencing complex tasks and workload Confirms knowledge of legislation and regulations relevant to role is accurate, comprehensive and current Takes responsibility for high impact decisions in complex situations which involve analysis and consideration of multiple variables and constraints
• Technology: Uses digital technologies to access, extract and share relevant information to achieve required outcomes

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing FNSORG614