FNSORG613 — Establish and implement operational guidelines in financial services organisations

Elements & performance criteria

Performance evidence

• establish and implement operational guidelines for at least three financial services organisations.

Knowledge evidence

• key features of industry requirements, including legislation, regulations and codes of practice impacting organisation
• compliance requirements of administrative processes and systems, marketing and advertising techniques and tools, human resources procedures
• scope of organisation, including service specialisations and restrictions to operational guidelines, including: administrative procedures, including information flow requirements; key features of information and documentation systems and processes; organisational financial services industry products; requirements of office IT systems and software in financial services; induction procedures, including briefings for new staff
• required sections of guidelines for clients, including: client rights, performance standards, complaint procedures
• operations and services of organisations requiring reporting and monitoring, including: research, client service, transactions, collection and processing of payments and receipts, legislative and regulatory reporting requirements, ongoing services, professional and ethical practices
• procedures for identifying breaches in operational guidelines and actions required to address breaches.

Foundation skills

• Reading: Comprehends complex texts to select and apply relevant legislative, regulatory and compliance information to requirements Examines a range of operational documents and communications for consistency with guidelines and identifies infringements
• Writing: Documents relevant information from a diverse range of internal and external sources, integrating and organising it in a manner to suit comprehensive operational guidelines and procedures Addresses context, purpose and audience when generating texts for internal and external stakeholders Edits and updates documentation as required
• Oral communication: Leads detailed oral exchanges using language appropriate to the purpose and audience Uses active listening and questioning techniques to clarify and confirm understanding
• Numeracy: Comprehends embedded numerical information in legislative and regulatory documents, and applies developed numerical skills to specify operational guidelines for data processing, reporting and security
• Initiative and enterprise: Takes a lead role in the development and implementation of guidelines, policies and procedures to meet organisational goals and regulatory requirements
• Teamwork: Identifies and uses appropriate conventions and protocols when communicating with colleagues and external stakeholders
• Self-management: Develops plans to manage complex routine and non-routine tasks with an awareness of how they contribute to broader strategy and goals Monitors and reviews organisational policies and procedures for adherence to legislative requirements Makes high impact decisions in a complex environment using input from a range of sources Uses analytical and lateral thinking to review current practices and develop new or improved processes, models and services
• Technology: Uses digital technologies to access, extract and share relevant information to achieve required outcomes

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing FNSORG613