CHCCSM012 — Coordinate complex case requirements

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What an assessment for CHCCSM012 must cover

42 assessable components: 3 elements (17 performance criteria), 1 performance evidence and 24 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Establish coordination function.

1.1Work with the person to determine and agree on the service provision requirements.
1.2Develop a plan with the person to identify appropriate services, their availability and expected outcomes.
1.3Obtain person’s consent to identify and exchange information with other services they are engaged with or being referred to.
1.4Negotiate and agree on collaborative working arrangements and services to be provided.

2 Support the person to access multiple services.

2.1Identify, implement and maintain duty of care responsibilities.
2.2Provide information to the person about the coordination role.
2.3Work with the person to establish their communication requirements and preferences.
2.4Assess the person’s needs for interpreter and translation support and arrange access if required.
2.5Work with the person and other services to identify barriers to attaining outcomes.
2.6Work with the person to prioritise needs and communicate these with service providers.
2.7Facilitate meetings to coordinate responsibilities and roles.
2.8Work with other services to minimise person’s confusion and concerns in a coordinated manner.

3 Monitor person’s progress.

3.1Facilitate communication between service providers to identify and manage service duplication.
3.2Work with the person and services to monitor progress toward the person’s goals.
3.3Obtain the person’s feedback about services.
3.4Identify and implement further support required to meet changing needs and progress towards the person’s goals.
3.5Complete documentation in accordance with organisational policy and procedures.

Performance evidence

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and: plan and coordinate resources, services and supports for three people with complex needs.

Knowledge evidence

evidence-based approaches and models of case management practice
issues faced by people, and their families and carers, accessing multiple services
impact of service duplication
principles and practices of planning complex service inputs
principles and practices of working collaboratively with people and services
range and requirements of funding arrangements
indicators of self-harm and indicators of harm to others
referral requirements of services
formal meeting processes
organisational standards, policies and procedures, and legislation and statutory mandates
responsibilities relating to duty of care for:
children and young people
family and domestic violence
suicide
elder abuse
impacts of generational abuse
barriers to escaping disadvantage
people from culturally and linguistically diverse backgrounds
Aboriginal and/or Torres Strait Islander people
family structure, dynamics, communication and decision making
documentation protocols
range of available services and support
requirements and boundaries of the coordination role
issues that cause person confusion, concerns and barriers.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing CHCCSM012

What does an assessment tool for CHCCSM012 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCSM012 needs to address all 42 unit components: 3 elements with 17 performance criteria, 1 performance evidence requirements, 24 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCCSM012?

Auditori pulls the current release of CHCCSM012 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCSM012 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCCSM012 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCSM012, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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