BSBSTR402 — Implement continuous improvement

Elements & performance criteria

Performance evidence

• implement at least one continuous improvement system or process in an organisation or work area.
• provide support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes
• communicate effectively to support the implementation of improvements and improvement system and processes
• implement, monitor and update improvement plans, processes and procedures to improve performance
• document performance to identify further opportunities for improvement
• manage records and reports in the systems and procedures of the organisation.

Knowledge evidence

• continuous improvement systems and processes
• coaching and mentoring needs to support continuous improvement
• change management techniques that support continuous improvement and initiative
• organisation’s systems and data used for benchmarking and monitoring performance for continuous improvement.

Foundation skills

• Reading: Evaluates and integrates facts and ideas to construct meaning from a range of text types in order to implement continuous improvement systems and processes
• Writing: Selects vocabulary, grammatical structures and conventions appropriate to text Researches, plans and prepares continuous improvement documentation for required stakeholders
• Oral communication: Participates in a variety of spoken exchanges with a range of audiences using structure and language to suit the audience
• Initiative and enterprise: Monitors adherence to organisational policies and procedures and considers own role in terms of its contribution to broader goals of the work environment Recognises the potential of new approaches to enhance work practices and outcomes Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering required information and identifying and evaluating options against agreed criteria
• Teamwork: Selects and uses required conventions and protocols when communicating with diverse individuals to seek and share information Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group communication, influencing direction and taking a leadership role on occasion
• Self-management: Evaluates effectiveness of decisions in terms of how well they meet stated goals
• Technology: Uses digital applications to access and filter data, extract, organise, integrate and share required information
• Planning and organising: Takes responsibility for planning and organising own workload to achieve required outcomes

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing BSBSTR402