AVIF0033 — Manage aircraft passengers and cargo
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What an assessment for AVIF0033 must cover
77 assessable components: 3 elements (10 performance criteria), 52 performance evidence and 15 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Manage passengers during normal operations
- 1.1Passengers are briefed on safety, normal and emergency procedures before flight in accordance with regulatory requirements, orders and operations manual
- 1.2Passenger safety, comfort and wellbeing is provided for in accordance with regulatory requirements and workplace procedures
- 1.3Passengers are managed on the ground and in the air in accordance with regulatory requirements, orders and operations manual
2 Manage passengers during an abnormal or emergency situation
- 2.1Passengers are warned of potential hazardous conditions and emergencies during flight, and are briefed about related safety and emergency procedures in accordance with regulatory requirements, orders and operations manual
- 2.2Passengers are advised of nature of emergency and the procedures and precautions to be followed
- 2.3Clear communication is established and maintained with passengers
- 2.4Passengers are managed during an emergency in accordance with regulatory requirements and workplace procedures
3 Manage cargo
- 3.1Cargo is managed in accordance with regulatory requirements and workplace procedures
- 3.2Cargo calculations are completed in accordance with workplace procedures and regulatory requirements
- 3.3Dangerous goods are identified and procedures applied to ensure safety and security of people and cargo
Performance evidence
- accepting, managing and safely handling, loading and unloading aircraft cargo as required
- adapting to differences in equipment and operating environment in accordance with standard operating procedures (SOPs)
- aiding and assisting passengers appropriately during an emergency
- applying precautions and required action to minimise, control or eliminate identified hazards
- applying relevant legislation and workplace procedures
- briefing passengers on:
- emergency procedures on the ground and in the air
- flight details
- location of emergency exits
- calculating and managing aircraft cargo as required
- communicating effectively with others when managing aircraft passengers and cargo
- completing relevant documentation
- conducting cargo calculations, including weight, balance and deck loading
- controlling cabin temperature
- indicating the location of airsickness bags
- demonstrating how to:
- secure and release seat belts and/or safety harnesses
- secure stowage hand luggage
- demonstrating how to use:
- flotation devices
- fresh air vents
- oxygen equipment as required
- safety equipment
- determining and applying safety and security requirements
- ensuring passengers are aware of hazardous conditions and emergencies during flight, and related safety and emergency procedures
- exercising control of passengers on the ground and in the aircraft
- explaining:
- operation of doors and escape hatches
- precautions to avoid interference with flight controls
- smoking requirements
- identifying and correctly using relevant equipment
- identifying and labelling cargo
- identifying dangerous goods and applying dangerous goods procedures
- implementing contingency plans
- implementing decisions for carriage or non-carriage and management of load
- implementing work health and safety (WHS) procedures and relevant regulations
- interpreting and following operational instructions and prioritising work
- maintaining compliance with regulatory requirements
- modifying activities depending on workplace contingencies, situations and environments
- monitoring and anticipating operational problems and hazards and taking appropriate action
- monitoring work activities in terms of planned schedule
- operating electronic communications equipment to required protocol
- operating emergency equipment applicable to flight
- organising first aid, as required, during an in-flight emergency
- reading interpreting and following relevant instructions, regulations, procedures and signs
- reporting and/or rectifying any problems, faults or malfunctions promptly in accordance with regulatory requirements and workplace procedures
- responding appropriately to cultural differences in the workplace
- selecting and using required personal protective equipment (PPE) conforming to industry and WHS standards
- understanding and anticipating the needs of passengers
- using loading and cargo securing devices
- working collaboratively with others
- working systematically with required attention to detail without injury to self or others, or damage to goods or equipment
Knowledge evidence
- applicable emergency procedures
- cargo management procedures
- dangerous goods awareness
- hazards that may arise during a flight and related action that should be taken to alert passengers and advise them of precautionary measures
- local procedures for passenger movement
- managing passengers during abnormal or emergency situations
- policies and procedures for passenger safety before, during and after flight
- principles of good customer service
- problems that may occur when managing aircraft passengers and cargo, and appropriate action that should be taken in each case
- procedures for accepting, managing and calculating aircraft cargo, including dangerous goods
- regulatory requirements and workplace procedures for briefing passengers
- relevant WHS and environmental procedures and regulations
- relevant sections of Civil Aviation Safety Regulations (CASRs) and Civil Aviation Orders pertaining to briefing passengers, and managing passengers and cargo, including dangerous goods
- responsibilities and authority of a pilot in command (PIC)
- security requirements
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing AVIF0033
What does an assessment tool for AVIF0033 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AVIF0033 needs to address all 77 unit components: 3 elements with 10 performance criteria, 52 performance evidence requirements, 15 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for AVIF0033?
Auditori pulls the current release of AVIF0033 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AVIF0033 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing AVIF0033 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AVIF0033, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- AVIF0016 — Manage network data links
- AVIF0017 — Develop a risk management plan for beyond visual line of sight operations
- AVIF0018 — Manage risks with unmanned aerial systems (UAS) beyond visual line of sight (BVLOS)
- AVIF0019 — Implement complex human factors in remote pilot aircraft systems beyond visual line of sight (BVLOS)
- AVIF0020 — Manage human factors and situational awareness in an aviation operational environment
- AVIF0021 — Manage human factors in remote pilot aircraft systems operations
- AVIF0022 — Maintain work health and safety procedures in remote pilot aircraft systems
- AVIF0023 — Apply aircraft safety procedures
- AVIF0024 — Provide first aid in an aviation environment
- AVIF0026 — Implement aviation risk management processes
- AVIF0027 — Implement aviation fatigue risk management processes
- AVIF0028 — Manage aviation risk
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