AVIF0020 — Manage human factors and situational awareness in an aviation operational environment

1 Manage human performance

• 1.1Pre- and post-operational personal condition is managed to ensure safe and effective performance
• 1.2Individual performance when conducting system operations is monitored against workplace standards, procedures and requirements
• 1.3Degradation of physiological condition is recognised and appropriate strategies are implemented to ensure safe task outcome
• 1.4Degradation of psychological condition is recognised and appropriate strategies are implemented to ensure safe task outcome
• 1.5Sources of stress are identified and managed to maintain a safe operating environment
• 1.6Limitations to personal performance are communicated to others where necessary to maintain a safe operating environment

2 Communicate effectively

• 2.1Effective listening skills are applied
• 2.2Questions are used to gain additional information and to clarify understanding
• 2.3Information received is clarified as required, interpreted, and accurately communicated or reported with due observation of ethics and protocols required of the operational environment
• 2.4Communication is undertaken in varying situations with culturally diverse, familiar and unfamiliar individuals, teams and crews
• 2.5Appropriate protocols and procedures are followed when using communications systems during routine and contingency operations
• 2.6Responses are sought from and provided to others in a timely manner

3 Maintain situational awareness

• 3.1Continuous monitoring of all critical factors relevant to the safe completion of task is undertaken
• 3.2Effective visual scan is applied, personnel interaction is maintained, and radio, inter-personnel communication, traffic information is used appropriately
• 3.3Trends towards unsafe situations are recognised and appropriate corrective action is employed in accordance with workplace procedures and regulatory requirements
• 3.4Breakdown in situational awareness is identified and appropriate corrective action is implemented to regain control

4 Assess situations and make decisions

• 4.1Operational threats, errors and undesired system states are identified and analysed
• 4.2Operational risks are assessed and reported in accordance with workplace procedures and regulatory requirements
• 4.3Potential solutions are identified and control measures are determined and implemented
• 4.4Determined plan of action is communicated and tasks are allocated to others as appropriate
• 4.5Plan of action is implemented and monitored to achieve optimum outcomes
• 4.6Plan of action and implementation process are re-evaluated and amended as required to achieve optimum task outcomes
• 4.7Extended operational changes resulting from action plan and related risks are monitored and managed to ensure a safe task outcome

5 Set priorities and manage tasks

• 5.1Priorities and workload are organised to ensure completion of all tasks relevant to operational safety and effectiveness
• 5.2Critical events and tasks are anticipated and managed to ensure completion within available time constraints
• 5.3System automation is used to reduce workload and to improve ability to perform mental and manipulative activities safely
• 5.4Fixation on single actions/functions is minimised
• 5.5Degraded human performance factors are identified and appropriate actions are taken to manage degraded performance of self or in others when necessary

6 Work with others in managing situational awareness

• 6.1Collaboration with others is undertaken to ensure safe completion of task
• 6.2Effective and efficient communications and interpersonal relationships are established and maintained with all stakeholders to ensure safe task outcome
• 6.3Team members are encouraged to participate in and contribute to safe task outcome
• 6.4Appropriate action is taken in conjunction with others to cooperatively correct any identified unsafe situations that may develop during the task

What does an assessment tool for AVIF0020 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for AVIF0020 needs to address all 82 unit components: 6 elements with 32 performance criteria, 15 performance evidence requirements, 35 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for AVIF0020?

Auditori pulls the current release of AVIF0020 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for AVIF0020 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing AVIF0020 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of AVIF0020, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.