UEEEC0037Fault find and repair telecommunication apparatus and systems

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What an assessment for UEEEC0037 must cover

107 assessable components: 3 elements (21 performance criteria), 15 performance evidence and 71 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Prepare to find and repair fault

  • 1.1WHS/OHS requirements and workplace procedures for relevant work area are identified, obtained and applied
  • 1.2Risk control measures are applied in accordance with workplace procedures prior to commencing work
  • 1.3Risks/hazards are identified, assessed and reported to relevant person/s and control measures implemented
  • 1.4Extent of faults is determined from reports, other relevant documentation and discussions with relevant person/s
  • 1.5Relevant person/s is consulted to ensure the work is coordinated effectively with others
  • 1.6Tools, equipment and testing devices required to diagnose faults are obtained in accordance with workplace procedures and checked for correct operation and safety

2 Find and repair fault

  • 2.1Workplace risk control measures and procedures are applied
  • 2.2Need to test and measure live work is determined in accordance with WHS/OHS requirements and workplace procedures
  • 2.3Circuits/machines/plant are checked and isolated, as required, in accordance with WHS/OHS requirements and workplace procedures
  • 2.4Logical diagnostic methods are applied to diagnose telecommunication apparatus and system faults employing measurements and estimations of system operating parameters referenced to system operational requirements in accordance with workplace procedures and relevant industry standards
  • 2.5Suspected fault scenarios are tested in accordance with workplace procedures and relevant industry standards
  • 2.6Source of the fault is identified and relevant person/s engaged to rectify the fault in accordance with workplace procedures and relevant industry standards
  • 2.7Faults in electronic components are rectified to raise telecommunication apparatus and system to its operation standard
  • 2.8System is tested to verify that the system operates as intended and to specified requirements
  • 2.9Decisions for dealing with unplanned situations are made based on job specifications, work requirements and discussions with relevant person/s
  • 2.10Methods for dealing with unplanned situations are selected on the basis of safety and specified work outcomes
  • 2.11Diagnosis and rectification activities are carried out efficiently without waste of materials, damage to apparatus, the surrounding environment or services applying sustainable energy practices

3 Complete and report fault-finding and repair activities

  • 3.1WHS/OHS work completion risk control measures and workplace procedures are followed
  • 3.2Worksite is made safe in accordance with workplace procedures
  • 3.3Rectification of faults is reported in accordance with workplace procedures
  • 3.4Relevant person/s is notified that the system faults have been rectified in accordance with workplace procedures

Performance evidence

  • applying logical diagnostic methods
  • using fault scenarios to test the source of system faults
  • identifying faults and competency needed to rectify them
  • rectifying faults in system electronics
  • verifying that the system operates correctly
  • documenting fault rectification
  • dealing with unplanned events
  • applying relevant risk identification, assessment, reporting and control requirements
  • applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements, including the use of risk control measures
  • applying sustainable energy principles and practices
  • coordinating work with relevant person/s
  • determining live testing/measurement requirements
  • determining scope of work
  • identifying and accessing materials, tools, apparatus and testing devices
  • isolating circuits/machines/systems

Knowledge evidence

  • telecommunication apparatus and system fault finding and repair, safe working practices and relevant standards, codes and regulations, including:
  • telephone system fundamentals:
  • the transmission of sound in a telephone system encompassing:
  • function of telephone transmitters and receivers
  • components and functions of the telephone
  • purpose of earthing and protection in a telephone system
  • customer switching systems encompassing:
  • basic function
  • difference between a key system and a private automatic branch exchange (PABX)
  • advanced features
  • basic operations of system distribution frames (SDF)/test point frames (TPF), power fail and line interface requirements (e.g. indial, rotary groups, ISDN, extension and tie-line circuits)
  • types, purpose, use, and requirements of metering devices
  • metering and installation arrangements of public/pay phones
  • installation methods and requirements encompassing:
  • customer switching systems (CSS)
  • interfacing equipment
  • termination of CSS equipment
  • requirements for programming of CSS
  • hazard associated the electronic components of CSS encompassing:
  • static discharge
  • chemical damage
  • mechanical damage
  • electromagnetic Interference
  • telephone network facilities:
  • network subsystems (i.e. functional blocks) components and operating parameters
  • switches within the network
  • customer accesses infrastructure
  • system security
  • telecommunication earthing and protection:
  • telecommunication overvoltage protection system:
  • operating principles
  • overvoltage and surge/spike suppression protection techniques
  • overvoltage protection devices
  • installation of overvoltage protection systems
  • earthing protection system encompassing:
  • components and arrangement of the multiple earth network (MEN) system
  • TELEX functional earth system
  • telecommunication system earthing single and multi-storey
  • communication earth system
  • protective earth barriers for segregation, cable tray, duct and metal equipment enclosures
  • electrical interference encompassing:
  • types – radio frequency interference (RFI) and electro-magnetic interference (EMI)
  • sources of interference
  • techniques in reducing interference
  • earthing cable shields
  • earth testing instruments and procedures
  • safety issues to be considered with earthing and bonding
  • PABX fundamentals:
  • programming methods
  • configuration options
  • programming options
  • switches, hubs and routers:
  • purpose and function
  • circuit configurations
  • connection arrangements
  • system protocols
  • decoders:
  • purpose and function
  • circuit configurations
  • connection arrangements
  • system protocols
  • fault finding and repair:
  • typical faults, their symptoms and cause
  • fault diagnosis procedures and testing
  • component replacement
  • system adjustments
  • relevant manufacturer specifications
  • relevant safe work method statements (SWMS)/job safety assessments or risk mitigation processes
  • relevant WHS/OHS legislated requirements
  • relevant workplace documentation
  • relevant workplace policies and procedures.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing UEEEC0037

What does an assessment tool for UEEEC0037 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for UEEEC0037 needs to address all 107 unit components: 3 elements with 21 performance criteria, 15 performance evidence requirements, 71 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for UEEEC0037?

Auditori pulls the current release of UEEEC0037 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for UEEEC0037 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing UEEEC0037 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of UEEEC0037, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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