TLIP0002 — Advise on and construct fares for customers
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What an assessment for TLIP0002 must cover
22 assessable components: 3 elements (7 performance criteria), 9 performance evidence and 6 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Advise on ticketing and fares
- 1.1Transport provider information is correctly interpreted to provide accurate information on fare details and conditions
- 1.2Customers are clearly advised on features and costs of fares and/or ticketing most appropriate to their needs in accordance with workplace policy and procedures
2 Construct fares and itineraries or tickets
- 2.1Fares are accurately constructed using standard industry techniques, providing the best fare and maximum travel benefits for the customer
- 2.2Appropriate systems are used to create the optimum itinerary or ticket in accordance with workplace policy and procedures
3 Issue documents
- 3.1Documents are correctly issued and all details are accurately recorded in accordance with workplace procedures and regulatory requirements
- 3.2Coupons/tickets are processed in accordance with workplace procedures
- 3.3Refunds are processed where required in accordance with workplace and industry guidelines
Performance evidence
- applying relevant industry regulatory requirements and workplace procedures
- carrying out relevant research and analysis
- carrying out sales and refund procedures
- communicating and working effectively with others
- completing relevant documentation
- constructing fares and itineraries or tickets in accordance with workplace procedures
- interpreting and following operational instructions and prioritising work
- processing concessional entitlements in accordance with workplace procedures
- reporting and/or rectifying identified problems promptly in accordance with regulatory requirements and workplace procedures
Knowledge evidence
- air, coach, ferry, tram or rail fare structures and schedules
- documentation and record requirements
- problems that may occur when advising on and constructing fares and itineraries or tickets for customers, and appropriate actions that can be taken to resolve these problems
- procedures for developing fare and itineraries or tickets
- relevant consumer law and trade practice requirements
- transport provider information and capability
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
See what you get before you start
Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing TLIP0002
What does an assessment tool for TLIP0002 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for TLIP0002 needs to address all 22 unit components: 3 elements with 7 performance criteria, 9 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for TLIP0002?
Auditori pulls the current release of TLIP0002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for TLIP0002 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing TLIP0002 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of TLIP0002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
- TLIP0001 — Sell products and services
- TLIP0003 — Ensure the confidentiality, privacy and security of customer information
- TLIP0004 — Conduct financial transactions and maintain records for a taxi
- TLIP0006 — Develop plans to meet customer and organisation needs
- TLIP0007 — Facilitate and capitalise on change in the workplace
- TLIP0008 — Implement and monitor logistics planning and processes
- TLIP0009 — Manage workplace information
- TLIP0010 — Monitor a supply chain operation
- TLIP0011 — Monitor warehouse operations
- TLIP2014 — Capture records into a records keeping system
- TLIP2017 — Maintain control of records
- TLIP2018 — Provide information from and about records
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