SISXMGT002 — Develop and maintain stakeholder relationships
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What an assessment for SISXMGT002 must cover
28 assessable components: 3 elements (12 performance criteria), 2 performance evidence and 9 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Identify the role and function of key stakeholders.
- 1.1Identify key external stakeholders and personnel that impact on the organisation and its service delivery.
- 1.2Analyse information on the roles and functions of key stakeholders within the organisation.
- 1.3Research types of information and resources available from key stakeholders.
- 1.4Determine decision making processes within key stakeholder organisations and the impact on own organisation.
2 Develop and implement strategies to promote effective stakeholder relationships.
- 2.1Consult with stakeholders to establish their interests and expectations and determine forms of engagement.
- 2.2Plan activities to facilitate effective rapport with stakeholders.
- 2.3Adopt communication techniques and methods appropriate to the needs of stakeholders.
- 2.4Identify and respond to factors that may negatively impact stakeholder communication.
- 2.5Develop strategies to maintain working relationships with stakeholders.
3 Evaluate stakeholder relationships.
- 3.1Seek feedback from stakeholders on communication and engagement activities.
- 3.2Assess organisational strategies for developing effective working relationships with stakeholders.
- 3.3Modify strategies in consultation with key organisational and stakeholder personnel.
Performance evidence
- develop, implement and evaluate strategies to develop and maintain effective stakeholder relationships with two of the following stakeholder types: • government agencies • funding bodies • community organisations • commercial enterprises • industry associations • peak bodies • boards of directors
- select and use three different techniques and methods for stakeholder communication.
Knowledge evidence
- different types of external stakeholders in the sport, fitness, aquatic and recreation industry: • government agencies • funding bodies • community organisations • commercial enterprises • industry associations • peak bodies
- types of key stakeholders within an organisation: • committees • boards of directors
- for each of the above listed internal and external stakeholders: • key roles and functions • types of information and resources they provide, and types they require from organisations
- types of communication strategies and methods for consultation, engagement and relationship building
- how communication protocols and methods vary for different stakeholder types and different situations
- types of communication methods used with stakeholders when interacting about: • development and review of industry standards and regulation • funding and sponsorship • decision making
- strengths and weaknesses of stakeholder consultation and communication methods
- barriers to effective communication with stakeholders and ways to respond
- methods used to seek and evaluate feedback from stakeholders on effectiveness of communication and engagement.
Foundation skills
- Reading skills: interpret unfamiliar texts to identify information about stakeholders.
- Writing skills: provide information in style and format suited to audience.
- Oral communication skills: participate in spoken exchanges using clear and direct language to convey, request and clarify information.
- Initiative and enterprise skills: establish relationship with new stakeholders.
- Teamwork skills: collaborate with others to achieve joint outcomes.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing SISXMGT002
What does an assessment tool for SISXMGT002 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SISXMGT002 needs to address all 28 unit components: 3 elements with 12 performance criteria, 2 performance evidence requirements, 9 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SISXMGT002?
Auditori pulls the current release of SISXMGT002 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SISXMGT002 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SISXMGT002 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SISXMGT002, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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