SHBHTLS001 — Provide technical leadership to hairdressing teams
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What an assessment for SHBHTLS001 must cover
23 assessable components: 3 elements (11 performance criteria), 3 performance evidence and 7 knowledge evidence requirements, plus 2 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Model high standards of professional competence.
- 1.1Work with professional technical and service proficiency according to organisational service values.
- 1.2Act as a positive role model for others through professional performance.
2 Provide technical direction to manage client services.
- 2.1Assist team members to assess client needs and characteristics to determine optimum recommendations for client service.
- 2.2Encourage and value all contributions towards planning the client service.
- 2.3Monitor provision of client services, provide technical advice and assist team members with technical questions.
- 2.4Examine and assess referred technical problems professionally and positively.
- 2.5Determine technical resolution and communicate to team members unambiguously and concisely.
- 2.6Review client service outcomes and provide feedback to team members.
- 2.7Contribute to technical skills development of team members through ongoing demonstration of techniques, coaching and supervision.
3 Enhance own technical proficiency.
- 3.1Seek and consider constructive criticism to improve own professional competence and technical skills.
- 3.2Engage in a range of professional development activities, industry networks and events to improve own professional technical competence.
Performance evidence
- take responsibility for the technical direction of a hairdressing or barbering team over six, three hour work periods
- across those work periods, cumulatively, monitor provision of services, provide technical advice and assist team members with technical questions for the following client services: client consultation, haircutting, haircolouring or lightening, hair styling and finishing
- across those work periods, cumulatively: resolve any technical issues that require remedial client action, review client service outcomes for six clients and provide feedback to individual team members providing services, coach team members by demonstrating techniques for three different hairdressing or barbering services, source three different professional development opportunities to improve personal technical skills.
Knowledge evidence
- personal services values and business objectives
- client service and complaint resolution policies and procedures
- practices for managing quality assurance of client services
- concepts of continuous improvement for technical delivery of hair services and how to manage this at an operational level
- problem-solving and decision-making processes and techniques and application to typical technical hair service issues
- different leadership styles and characteristics of effective technical leadership
- techniques for motivating team members to achieve technical proficiency and provide quality client service outcomes: involving individuals and teams in decision making processes, providing encouragement and opportunities for skill development, recognising abilities, achievements and positive workplace behaviour, providing encouragement, constructive criticism and coaching.
Foundation skills
- Oral communication skills: ask open and closed probe questions and actively listen to clarify ambiguities and understand technical problems; resolve technical problems in a professional and constructive manner.
- Planning and organising skills: manage own timing and productivity to effectively monitor the provision of multiple client services.
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:
Questions about assessing SHBHTLS001
What does an assessment tool for SHBHTLS001 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBHTLS001 needs to address all 23 unit components: 3 elements with 11 performance criteria, 3 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for SHBHTLS001?
Auditori pulls the current release of SHBHTLS001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBHTLS001 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing SHBHTLS001 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBHTLS001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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