SHBHBAS001Provide shampoo and basin services

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What an assessment for SHBHBAS001 must cover

36 assessable components: 4 elements (24 performance criteria), 3 performance evidence and 6 knowledge evidence requirements, plus 3 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Prepare for basin service.

  • 1.1Confirm service to be provided with client or supervising hairdresser or barber.
  • 1.2Select and apply wraps and towels to suit service and ensure client protection and safety.
  • 1.3Brush or comb through hair, note length and visually examine hair and scalp condition.
  • 1.4Identify any unusual scalp conditions and seek direction from supervisor.
  • 1.5Position client neck and head to ensure access to hair, scalp, forehead and nape and maintain client comfort and safety.
  • 1.6Throughout service, minimise product waste and use water resources efficiently.

2 Shampoo and condition hair.

  • 2.1Select shampoo and treatment products, according to hair and scalp type and condition, seeking advice as required.
  • 2.2Adjust water temperature, flow and direction to suit client hair and stage in the service.
  • 2.3Distribute shampoo evenly over hair and scalp using massage techniques.
  • 2.4Rinse hair thoroughly to leave free of shampoo and squeeze out excess water.
  • 2.5Apply, process and remove treatment products according to product instructions.
  • 2.6Absorb excess water with towels and use large wide-tooth comb to untangle hair from underneath and from ends to roots.

3 Remove processed colour products from hair.

  • 3.1Use tepid water and massage techniques to emulsify processed product over hair, scalp, forehead and nape.
  • 3.2Rinse hair and scalp thoroughly and evenly using tepid water to remove residual product.
  • 3.3Apply and rinse shampoo once or twice according to product and supervisor instructions.
  • 3.4Apply and remove post-treatment products according to product and supervisor instructions.
  • 3.5Absorb excess water with towels and remove any colour stain on client forehead, nape or hairline.
  • 3.6Use large wide-tooth comb to gently untangle hair from underneath and from ends to roots.

4 Remove processed foils from hair.

  • 4.1Confirm, with supervisor, order and method of foils removal.
  • 4.2Use tepid water to emulsify and rinse non-foiled, coloured hair with minimal disturbance to position of foils.
  • 4.3Loosen foils, gently rinse and remove product in foil using tepid water and avoiding stretch or damage to hair.
  • 4.4Apply and remove post-treatment products according to product and supervisor instructions.
  • 4.5Absorb excess water with towels and remove any colour stain on client forehead, nape or hairline.
  • 4.6Use large wide-tooth comb to gently untangle hair from underneath and from ends to roots.

Performance evidence

  • integrate health, safety and hygiene practices and procedures into day-to-day basin services work functions across four, three hour work periods
  • across those work periods, cumulatively, provide the following services: pre-service shampoo and conditioning, colour product removal, bleach product removal, foils and colour product removal, application of post colour treatment conditioners
  • across the work periods, cumulatively use these head massage techniques when shampooing and conditioning: effleurage, petrissage, tapotement

Knowledge evidence

  • visual characteristics of normal and abnormal hair and scalp conditions
  • organisation’s basin service products and treatments range: product purpose, action on the hair, application instructions, processing times
  • role and basic content of Safety Data Sheets (SDS) or plain English workplace documents or diagrams that interpret SDS content
  • basic aspects of local government, state or territory health regulations for hygiene and infection control at the basin services area
  • industry practices and organisational procedures for: client comfort, safety and hygiene with particular emphasis on: using gown and towels to protect client clothes, avoiding product contact with eyes, monitoring client comfort, preventing cross-transmission of infection between customers
  • work health, safety and hygiene for providing basin services, with particular emphasis on: using correct posture to avoid fatigue and injury, avoiding product contact with operator eyes, preventing cross-transmission of infection during customer contact, minimising product wastage, water efficiency, waste disposal with particular emphasis on environmentally sound disposal methods for hazardous and other waste

Foundation skills

  • Reading skills: interpret sometimes unfamiliar and detailed documents including organisational procedures, product instructions and safety data sheets.
  • Oral communication skills: ask open and closed probe questions and actively listen to clarify and confirm basin service instructions and check client comfort.
  • Planning and organising skills: logically sequence stages of preparation and service using supervisor instructions to guide activities.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Real, unedited Auditori output (RIIHAN201E shown), branded for a sample RTO:

Questions about assessing SHBHBAS001

What does an assessment tool for SHBHBAS001 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SHBHBAS001 needs to address all 36 unit components: 4 elements with 24 performance criteria, 3 performance evidence requirements, 6 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SHBHBAS001?

Auditori pulls the current release of SHBHBAS001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SHBHBAS001 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SHBHBAS001 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SHBHBAS001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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