SFLMGT001Coordinate floristry work teams

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What an assessment for SFLMGT001 must cover

44 assessable components: 4 elements (26 performance criteria), 5 performance evidence and 10 knowledge evidence requirements, plus 3 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Monitor and organise staffing levels.

  • 1.1Assess current and projected volume and type of work.
  • 1.2Determine staffing levels to meet sales and production needs.
  • 1.3Develop rosters according to relevant industrial arrangements and within wage budgets.
  • 1.4Roster teams with the most effective skills mix to meet sales and operational requirements.
  • 1.5Communicate rosters to team members in clear formats and within organisational timeframes.
  • 1.6Adjust rosters, as required, according to staff availability.
  • 1.7Maintain staffing records according to organisational procedures.

2 Inform team members.

  • 2.1Clearly communicate roles, responsibilities and expectations and advise individual and team work accountability.
  • 2.2Inform team members of expected standards of work and behaviour required by organisational policies at a level and pace appropriate to the individual.
  • 2.3Provide staff induction on key organisational and team requirements.
  • 2.4Conduct staff meetings or briefings to address sales and production issues.
  • 2.5Provide team members with information about relevant sales and production targets.

3 Coach on the job.

  • 3.1Identify need for coaching based on observation of team member’s skills and knowledge and through discussion.
  • 3.2Systematically explain and demonstrate specific skills and explain the workplace application.
  • 3.3Communicate required knowledge and check team member understanding.
  • 3.4Advise organisational procedures for completing workplace tasks.
  • 3.5Provide team member with opportunity to practise skills and ask questions.
  • 3.6Provide feedback in a constructive and supportive manner.
  • 3.7Encourage and guide team member to evaluate own performance and self-diagnose areas for improvement.
  • 3.8Monitor progress of new workplace skills and provide ongoing assistance.

4 Motivate the team.

  • 4.1Identify strengths and weaknesses of team against current and anticipated work requirements.
  • 4.2Encourage individuals to contribute to discussion and planning of team objectives and goals.
  • 4.3Update and review team objectives and goals regularly.
  • 4.4Develop positive and constructive relationships with and between team members.
  • 4.5Treat all team members fairly, equally and with respect.
  • 4.6Act as a positive role model through high standards of personal performance and ongoing development of own competencies.

Performance evidence

  • evaluate given business data to forecast required staffing levels for: • general floristry business activities for the forthcoming month or • a given floristry production job which may be a special order, special occasion or event
  • develop rosters to meet the above business or production requirements
  • provide an individual staff induction covering information on: • a floristry industry job description, role boundaries and responsibilities • two key organisational policies that relate to general work practices and behaviours
  • conduct a staff meeting or briefing to discuss issues associated with a given floristry production job
  • complete one, half day coaching session with an individual for a chosen floristry skill and its associated workplace procedures.

Knowledge evidence

  • types of business data and methods used to forecast required staffing levels: • historical sales figures and peak trading periods • future confirmed special orders, special occasions and events
  • for the business activity or event subject to rostering: • operational requirements • skills mix required of the team • wage budget
  • sources of information on awards for the floristry industry and specific industrial agreements for the organisation
  • the key provisions of applicable industrial awards or agreements: • minimum and maximum hours of work • meal and other breaks • mandated breaks between shifts • employment classifications and remuneration scales • standard, overtime and penalty pay rates
  • a range of formats for and inclusions of staff rosters
  • a range of methods used to communicate rosters
  • format, content and use of key staffing records: • personnel files • accrued leave entitlements • rostering records
  • for the floristry organisation: • key roles, role boundaries and responsibilities • expected standards of work and behaviour outlined in organisational policies • sales and production targets for different jobs
  • methods used to provide on-the-job training: • explanation • demonstration • review • listening to trainee explanation • observing and evaluating trainee demonstration • providing feedback
  • techniques for motivating team members and building a team-oriented environment.

Foundation skills

  • Reading skills to:: interpret familiar and detailed organisational policies and procedures; interpret complex provisions of industrial awards and agreements.
  • Oral communication skills to:: develop rapport with and nurture ongoing positive relationships with team members; ask open and closed probe questions and actively listen to determine team members’ understanding of a range of complex workplace issues.
  • Numeracy skills to:: complete complex analysis of volume of floristry work and calculate staffing requirements to meet workload.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing SFLMGT001

What does an assessment tool for SFLMGT001 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for SFLMGT001 needs to address all 44 unit components: 4 elements with 26 performance criteria, 5 performance evidence requirements, 10 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for SFLMGT001?

Auditori pulls the current release of SFLMGT001 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for SFLMGT001 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing SFLMGT001 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of SFLMGT001, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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