RIICOM301D — Communicate Information

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What an assessment for RIICOM301D must cover

54 assessable components: 6 elements (37 performance criteria), 10 performance evidence and 7 knowledge evidence requirements. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Plan and prepare to communicate information

1.1Access, interpret and apply communication documentation and ensure the work activity is compliant
1.2Identify the means of communication available to share information
1.3Determine what needs to be communicated and the intended audience requirements
1.4Determine the barriers to communication and how any problems can be solved

2 Communicate information verbally

2.1Analyse and clarify the purpose of the verbal communication with the other parties
2.2Adopt a verbal communication style to match the communication purpose and audience
2.3Deliver information verbally to others in English that is clear, concise and explicit
2.4Verify the information is received by others to ensure it has been received accurately and understood
2.5Listen carefully and intently to oral information that is received from others
2.6Confirm accuracy of information received with the speaker

3 Communicate information in writing

3.1Analyse and confirm the purpose or objective of the written communication
3.2Format and present the document according to current Industry and enterprise practice
3.3Organise the document logically so it is structured and balanced according to the purpose, audience and context
3.4Written language is applicable to the communication purpose and audience
3.5Written information is clear, succinct and explicit
3.6Conclusions reached are logically justified and reflect the purpose of the written communication
3.7Effectively complete preparation and the communication process within any specified time frame

4 Achieve meeting outcomes

4.1Prepare for the meeting and ensure all requirements are covered in a timely and effective manner
4.2Clarify the purpose of the meeting with all of those participating
4.3Conduct the meeting effectively and address objectives and required outcomes
4.4Record accurately the outcomes of the meeting and promptly provide minutes of the meeting to all participants
4.5Document accurately all required action flowing from decisions reached at the meeting
4.6Notify promptly persons responsible for implementing action from decisions at the meeting and confirm in writing details of the required action
4.7Take appropriate follow-up action to ensure that all decisions of the meeting are acted upon as required

5 Make a presentation

5.1Identify and clarify the purpose of the presentation and confirm with the intended audience
5.2Organise the information to be communicated using contemporary structures, techniques and practices
5.3Identify, evaluate and select the media resources available to use for the presentation
5.4Organise and prepare structured and coherent presentation aids in advance
5.5Check resources and presentation aids prior to the presentation to ensure that they are functioning properly
5.6Make the presentation as planned, providing appropriate responses to the reactions and feedback from the audience
5.7Evaluate the outcomes of the presentation and act upon the findings

6 Participate in negotiations

6.1Make adequate preparation and planning for the negotiation
6.2Select a suitable negotiation strategy in accordance with the purpose, including the location, time and approach to be taken
6.3Conduct negotiations in accordance with the planned approach
6.4Review negotiation outcomes in terms of desired outcomes of the parties and initiate suitable further action, if required
6.5Follow-up actions arising from the negotiations, including further discussions with the parties, if necessary
6.6Document outcomes of the negotiation

Performance evidence

locates and applies relevant documentation, policies and procedures
demonstrates completion of communicating information that safely, effectively and efficiently meets all of the required outcomes on more than one (1) occasion including:
applying technical literacy and communication skills sufficient to interpret and apply common Industry terminology, and interpret work procedures and processes
identifying barriers to communication and strategies to reduce barriers
speaking and communicating verbally with supervisors and other employees to provide information and confirm meaning
questioning and actively listening to others, for example when obtaining information on technical working practices
conducting/chairing and preparing including setting the agenda for one (1) meeting, reviewing previous minutes, determining action on agenda items, involving and engaging others in the communication throughout the meeting, assigning responsibilities for agenda items, preparing minutes of the meeting, following up on actions
participating in one (1) meeting including asking questions and providing responses
making one (1) formal presentation of meaningful information to others
writing one (1) negotiation strategy plan, participating in a negotiation meeting and documenting negotiation outcomes

Knowledge evidence

relevant Industry based communication requirements and systems
topic or subject area which is the target for the communication
knowledge of the factors for effective oral communication
site conventions and requirements for written communications including report writing
meeting procedures and follow-up requirements
conducting a presentation
basic negotiating techniques and their application

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing RIICOM301D

What does an assessment tool for RIICOM301D need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for RIICOM301D needs to address all 54 unit components: 6 elements with 37 performance criteria, 10 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for RIICOM301D?

Auditori pulls the current release of RIICOM301D from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for RIICOM301D — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing RIICOM301D assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of RIICOM301D, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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