PSPPCY015 — Implement e-correspondence policies

1 Set up and send email

• 1.1Set up and maintain software for sending and protecting email.
• 1.2Prepare messages in accordance with organisational policies and procedures for language, tone and format.
• 1.3Check content, structure and recipient addresses of electronic mail for accuracy.
• 1.4Identify and prepare required attachments.
• 1.5Maintain accurate records of outgoing mail.

2 Implement procedures to receive email

• 2.1Implement procedures to ensure incoming electronic mail is recorded.
• 2.2Identify and deal with urgent, confidential and personal mail in accordance with organisational policies and procedures.
• 2.3Implement procedures to identify suspicious or potentially dangerous email.
• 2.4Check email for completeness, and open or forward.
• 2.5Follow procedures to deal with returned email.

3 Manage email

• 3.1Set required security levels and filters for incoming email.
• 3.2Create and maintain required individual mailboxes.
• 3.3Empty inboxes and either archive or delete email according to work requirements.
• 3.4Prepare and maintain mailing lists according to work requirements.
• 3.5Follow procedures for required import and export of mailing lists between software applications.

What does an assessment tool for PSPPCY015 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPPCY015 needs to address all 24 unit components: 3 elements with 15 performance criteria, 2 performance evidence requirements, 7 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPPCY015?

Auditori pulls the current release of PSPPCY015 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPPCY015 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPPCY015 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPPCY015, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.