PSPGSD013 — Identify and select government service delivery options

1 Assess the need for government services.

• 1.1Assess applicant circumstances and needs for complexity, urgency and eligibility and identify priorities for service delivery.
• 1.2Identify and assess barriers to service delivery.
• 1.3Establish and maintain professional rapport and mutual respect with applicant.

2 Identify government service delivery options.

• 2.1Obtain, record and validate personal details and relevant information about circumstances and environment.
• 2.2Identify and explain statutory or legislative provisions related to the provision of government services.
• 2.3Follow and explain accepted practice, duty of care obligations and the code of conduct of the organisation.
• 2.4Identify and reflect internal expectations about team strategies to deliver government services to the public.
• 2.5Identify and provide information about service options that match documented needs.

3 Match service delivery to needs.

• 3.1Use documented information identify best fit service option.
• 3.2Identify and address issues.
• 3.3Obtain consent to receive services and exchange personal information in accordance with organisational procedures.
• 3.4Make a service offer based on up to date information about available options, consistent with entitlements.
• 3.5Communicate own roles and responsibilities and the rights and obligations of those receiving government services.

4 Address concerns and issues.

• 4.1Promote positive participation in questioning and conversations through effective communication.
• 4.2Encourage open expression of thoughts and ideas.
• 4.3Undertake negotiation and accept and consider differences in views.
• 4.4Identify issues where assistance is required and obtain advice from supervisor.
• 4.5Apply conflict resolution strategies to deal with aggression.

5 Make referrals.

• 5.1Obtain support where there is a complexity of needs or there are issues outside the area of own responsibility.
• 5.2Establish and maintain networks to ensure referrals to appropriate personnel or services.
• 5.3Provide assistance with access to services from within and outside the organisation.

What does an assessment tool for PSPGSD013 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPGSD013 needs to address all 42 unit components: 5 elements with 21 performance criteria, 6 performance evidence requirements, 10 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPGSD013?

Auditori pulls the current release of PSPGSD013 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPGSD013 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPGSD013 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPGSD013, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.