PSPCRT014 — Contribute to an integrated service delivery program

1 Identify program roles and responsibilities

• 1.1Identify program stakeholders and partners and agreed roles and responsibilities.
• 1.2Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.
• 1.3Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.
• 1.4Identify outcomes and objectives of program for own organisation.
• 1.5Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.

2 Establish positive collaborative relationships

• 2.1Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.
• 2.2Use communication strategies to represent your organisation positively to stakeholders and partners.
• 2.3Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.
• 2.4Make decisions in consultation with relevant stakeholders and partners where appropriate.
• 2.5Participate in processes to resolve conflict.

3 Support implementation of integrated service delivery program

• 3.1Provide services according to agreed standards of delivery.
• 3.2Maintain systems, records, documentation and reporting procedures as required.
• 3.3Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.
• 3.4Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.

4 Share and disclose client information

• 4.1Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.
• 4.2Identify and apply legal limits of information sharing before providing information.
• 4.3Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.
• 4.4Maintain individual and organisational confidentiality when distributing information internally and externally.

What does an assessment tool for PSPCRT014 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for PSPCRT014 needs to address all 30 unit components: 4 elements with 18 performance criteria, 7 performance evidence requirements, 5 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for PSPCRT014?

Auditori pulls the current release of PSPCRT014 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for PSPCRT014 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing PSPCRT014 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of PSPCRT014, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.