MSS405028 — Develop a communications strategy to support operations

1 Determine information needs of employees and production or operations systems

• 1.1Examine competitive systems and practices strategy and determine broad information framework
• 1.2Examine production or operational processes and determine information needs of employees and processes
• 1.3Examine operational support areas and determine information needs of employees
• 1.4Discuss information used and desired with stakeholders, and involve team and other key personnel in strategy development to promote awareness, learning and commitment
• 1.5Examine control systems or other data systems to determine their data needs

2 Determine communication needs for contingencies and non-conformances

• 2.1Analyse information flow requirements
• 2.2Determine user information access requirements
• 2.3Evaluate suitability of communication media for required information flows and access
• 2.4Determine communication needs for contingencies and non-conformances
• 2.5Develop strategy options and discuss with relevant stakeholders
• 2.6Select appropriate strategy or strategies

3 Implement strategy

• 3.1Develop a list of what needs to be achieved
• 3.2Determine resources required to implement strategy
• 3.3Obtain authority for communication media to be developed
• 3.4Monitor development of communication media and take appropriate corrective action, as required
• 3.5Oversee deployment of communication media

4 Monitor communication strategy

• 4.1Determine key performance indicators for communication strategy
• 4.2Monitor indicators to identify effectiveness of strategy
• 4.3Re-evaluate communication needs on a regular basis
• 4.4Identify and oversee improvements to communication strategy

What does an assessment tool for MSS405028 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for MSS405028 needs to address all 33 unit components: 4 elements with 20 performance criteria, 1 performance evidence requirements, 8 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for MSS405028?

Auditori pulls the current release of MSS405028 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for MSS405028 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing MSS405028 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of MSS405028, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.