HLTAHCS011 — Provide support to clients experiencing alcohol and other drugs problems

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What an assessment for HLTAHCS011 must cover

100 assessable components: 4 elements (16 performance criteria), 8 performance evidence and 71 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Assist clients with self-management approaches for alcohol and other drugs issues.

1.1Provide information about impacts of substance misuse and treatment options relevant to specific substances in plain language using culturally appropriate and safe communication.
1.2Explain to client their role in managing their care and elements of self-management.
1.3Assist client to express their needs and preferences and encourage their own choices for treatments and care.
1.4Assist clients to actively participate in the ongoing development of multidisciplinary care plans.

2 Provide resources and information about alcohol and other drugs issues.

2.1Provide culturally appropriate consumer based education resources about substance misuse and its treatment to clients and their families.
2.2Inform clients about drug and alcohol support services available in the community, state or territory.
2.3Facilitate access to support services according to client needs and preferences.

3 Provide ongoing support.

3.1Communicate consistently in culturally appropriate and safe ways with client, using plain language.
3.2Assist clients with information about available therapeutic services and how these can be accessed.
3.3Facilitate referrals for clients according to multidisciplinary clinical partnerships.
3.4Discuss barriers faced by client in accessing care and support services and recommend resolutions.
3.5Identify and promote the use of client’s own support networks.
3.6Explain to client importance of regular reassessments in managing their care.

4 Complete documentation and provide follow-up support.

4.1Update client records to include details of services, information and referrals provided to client, according to organisational procedures.
4.2Plan and provide continuity of support in consultation with client and multidisciplinary team.
4.3Organise follow-up support for clients using organisational client information systems and follow up procedures.

Performance evidence

provide support to three different Aboriginal and/or Torres Strait Islander clients experiencing alcohol or other drug problems and consistently:
communicate in culturally safe ways
show empathy and sensitivity according to individual needs
for each of the three clients, and according to their individual needs:
source credible consumer based education resources on alcohol and other drug problems, and treatment and care options from support services, and clearly explain these to the client
source information about non-clinical support services, explain their key features and advise the client how to access services
plan and organise continuity of support in consultation with the client and multidisciplinary team
document, in client records, accurate details of each client contact including details of services, information and referrals provided

Knowledge evidence

organisational procedures for client record keeping
techniques used to communicate with clients experiencing alcohol and other drug problems
distinctions between providing counselling and primary support
patterns of drug and alcohol consumption in the local community
priority drugs identified in Australia’s National Drug Strategy (or its successor) as causing the most harm, and how they are used and administered:
alcohol
methamphetamines and other stimulants
opioids
cannabis
non-medical use of pharmaceuticals
tobacco
other substances relevant to the specific community
emerging trends in drug types and their use
for priority drugs:
physical impacts:
on functioning of major body organs and systems
on pregnancy, birth and unborn children, including foetal alcohol syndrome
on cognitive function
likely interactions between chronic illness and mental health issues and substance misuse
basic aspects of blood-borne viruses linked to injecting drug use, and associated high rates of HIV and hepatitis C in Aboriginal and/or Torres Strait Islander people
social and emotional impacts:
family relationships
self-esteem
environmental impacts:
passive exposure to smoke
behaviour in public places
economic impacts:
employment
living expenses
overview of treatment options and protocols
principles of harm minimisation that underpin Australia’s National Drug Strategy, what they mean and how they impact work at the community health level:
demand reduction
supply reduction
harm reduction
the concept of holistic health care management for those experiencing problems with alcohol and other drugs:
the broad meaning of a ‘treatment’ within an alcohol and other drugs (AOD) care plan
the effectiveness of a multidimensional approach
the potential reach of a multidisciplinary team, and an overview of the roles, boundaries and interrelationships of those who may be involved in the care of people experiencing problems with alcohol and other drugs:
Aboriginal and/or Torres Strait Islander health workers and practitioners
primary health practitioners including general medical practitioners and nurses
mental health practitioners including psychiatrists, mental health nurses, psychologists, alcohol and other drugs counsellors
social workers
community workers
mental health workers
specialist alcohol and other drug workers
how multidisciplinary team members work together to coordinate treatments and care for those affected by substance misuse, and how to facilitate referrals
the elements and importance of client self-management:
acknowledging the problem being experienced
sharing in decision-making for care plans, treatments, support services and ongoing care
following an agreed care plan
monitoring own progress
adopting a healthy lifestyle
accessing and using support services
factors that may impact on client choice of treatments, care and support options:
adherence to traditional and spiritual belief systems
perceptions of risk and benefits
ability to manage self-care
the importance of:
current and credible consumer based resources and information about treatment and care options in the client decision-making process
respecting client values and choice of treatments, care and support
providing balanced and evidence based information to assist with decisions
barriers and difficulties faced by Aboriginal and/or Torres Strait Islander people and their families who need to travel to care and support services
alcohol and other drugs care and support services available in the community, state or territory:
for the specific substance
non-clinical support services to assist with underlying cause(s)
specialist services available to people of different genders and ages, and to Aboriginal and/or Torres Strait Islander people
how to access information about the types of services and consumer based education resources they provide
therapeutic services and any associated costs and benefits paid
how clients can access services and the role of health workers and practitioners in facilitating access
the importance of continuity of care for clients experiencing problems with alcohol and other drugs
how to use client information systems and recall functions to follow-up clients for care.

Foundation skills

Reading skills: interpret detailed and sometimes unfamiliar client records, involving medical terminology and abbreviations; interpret detailed and sometimes unfamiliar plain language consumer based education resources.
Writing skills: use fundamental sentence structure, health terminology and abbreviations to complete forms and reports that require factual and subjective information.
Oral communication skills: use language and terms sensitive to client values and emotional state; ask open and closed probe questions and actively listen to determine client needs and understanding of information provided.
Learning skills: use information provided in credible evidence based consumer resources to update and extend knowledge of alcohol and other drugs issues, care options and available support services.
Initiative and enterprise skills: source information that meets the specific needs of clients and families.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing HLTAHCS011

What does an assessment tool for HLTAHCS011 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for HLTAHCS011 needs to address all 100 unit components: 4 elements with 16 performance criteria, 8 performance evidence requirements, 71 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for HLTAHCS011?

Auditori pulls the current release of HLTAHCS011 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for HLTAHCS011 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing HLTAHCS011 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of HLTAHCS011, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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