CPPSPS3010 — Sell swimming pool and spa products and services

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What an assessment for CPPSPS3010 must cover

122 assessable components: 5 elements (20 performance criteria), 3 performance evidence and 94 knowledge evidence requirements, plus 5 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Prepare for selling swimming pool and spa products and services.

1.1Review own swimming pool and spa product and service knowledge.
1.2Review own knowledge of the types, applications, features and benefits of swimming pool and spa products and services.

2 Determine customer requirements for swimming pool and spa products and services

2.1Determine and apply type and timing of approach to customer, taking into account customer and workplace requirements.
2.2Determine and apply appropriate sales approach to customer.
2.3Apply questioning techniques to determine and confirm customer-buying motives for swimming pool and spa products and services.
2.4Apply listening skills to determine and confirm customer requirements for swimming pool and spa products and services.
2.5Interpret customer non-verbal communication cues to determine and confirm customer requirements for swimming pool and spa products and services.

3 Apply sales strategies.

3.1Match customer motives and requirements to swimming pool and spa products and services.
3.2Clearly communicate features and benefits of swimming pool and spa products and services to customer.
3.3Clearly communicate swimming pool and spa product use and safety requirements to customer
3.4Provide customer with manufacturers’ and promotional information on swimming pool products and services.
3.5Refer customer to product and service specialists as required.
3.6Respond to customer questions about swimming pool and spa products and services accurately and honestly or refer to other staff for response.

4 Close sale of swimming pool and spa products and services.

4.1Identify and monitor customer buying signals and respond appropriately.
4.2Acknowledge customer objections and offer solutions.
4.3Encourage customer to make purchase decisions.
4.4Select and apply appropriate method of closing sale.
4.5Process order and/or payment for swimming pool or spa product or service using ordering or point-of-sale systems, as required.

5 Maximise sale opportunities.

5.1Identify and maximise opportunities for making additional sales.
5.2Review sales process, outcomes and feedback to develop changes to maximise future sales.

Performance evidence

one swimming pool product
one spa product
one swimming pool or spa service

Knowledge evidence

requirements of jurisdictional legislation and regulations relating to selling swimming pool and spa products and services, including those for work health and safety (WHS) and protection of the environment
workplace procedures for selling swimming pool and spa products and services, including interpreting work orders and reporting problems
Australian Competition and Consumer Commission product safety guidelines
Commonwealth, state or territory legislation, and local government regulations impacting on the sale of swimming pool and spa products and services relating to:
consumer protection
dangerous goods
swimming pool and spa chemicals
environmental protection
health
work health and safety (WHS)
waste disposal
processes for developing, documenting and demonstrating swimming pool and spa product service knowledge
techniques for types and timing of sales approaches to customers for swimming pool and spa products and services
customer service principles applicable to customers for swimming pool and spa products and services
theories of customer types, characteristics and behaviours applicable to customers for swimming pool and spa products and services, including:
customer behaviour and cues
customer buying motives
demographics, lifestyle and income range of potential buyers
individual and cultural differences
types of customer needs:
environmental
functional
psychological
questioning techniques, listening skills and non-verbal communication skills applicable to customers for swimming pool and spa products and services
techniques for communicating features and benefits of swimming pool and spa products and services to customers
sources of information on swimming pool and spa products and services, including:
demonstrations
enterprise manuals
franchise and business meetings
internet
product labels
product profiles
promotional materials
staff members:
business owner
field staff
senior sales staff
supplier manuals
suppliers and their representatives
trade displays and trade conferences
training programs
videos
on-line databases, websites and information
knowledge of features and benefits of workplace swimming pool and spa product and service range
swimming pool and spa products and services, including:
components, spare parts and consumable items for swimming pool and spa systems
swimming pool and spa equipment and accessories
swimming pool and spa maintenance, service and repair
swimming pool and spa toys
swimming pool and spa chemicals
technical advice on swimming pool or spa
water testing services
water testing kits
swimming pool and spa product and service knowledge, including:
after-sales service and support of product or service
application of product or service
availability of product or service
benefits of product or service
common faults and troubleshooting of product or service
comparative products and services
consumer reports on product or service
environmental protection relating to product or service
features of product or service
installation and set-up of product or service
legislative and regulatory requirements relating to product or service
manufacturer requirements relating to product or service
operation of product or service
potential hazards of product or service
price of product or service
risks associated with product or service
safe handling, transport, disposal and storage requirements of product or service
safety features and requirements of product or service
servicing requirements of product or service
time-saving features of product or service
use-by dates of product or service
warranties of product or service
components, spare parts and consumable items for swimming pool and spa systems, including:
circulation and filtration
cleaning and vacuuming
dosing
heating
lighting
spa equipment
swimming pool and spa accessories
swimming pool and spa maintenance, service and repair
swimming pool and spa toys
swimming pool and spa chemicals
technical advice on swimming pools and spas
water testing services
water testing kits
techniques for closing sales of swimming pool and spa products and services and for making additional sales
procedures for processing different methods of placing orders or payment
operation of point-of-sale systems
processes for reviewing sales process, outcomes and feedback and using the results to improve sales performance.

Foundation skills

reading skills: to access and interpret product information for swimming pool and spa products and services
writing skills: to complete information, and sales and delivery documentation for swimming pool and spa products and services
numeracy skills: to interpret routine numerical and graphical information relating to price and specifications of swimming pool and spa products and services
oral communication skills: to ask questions to clarify customer requirements for swimming pool and spa products and services
technology skills: to: use business technologies, access swimming pool and spa products information, access and update electronic documents, search on-line databases.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing CPPSPS3010

What does an assessment tool for CPPSPS3010 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CPPSPS3010 needs to address all 122 unit components: 5 elements with 20 performance criteria, 3 performance evidence requirements, 94 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CPPSPS3010?

Auditori pulls the current release of CPPSPS3010 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CPPSPS3010 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CPPSPS3010 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CPPSPS3010, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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