CPPSEC2111 — Apply security procedures to manage intoxicated persons
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What an assessment for CPPSEC2111 must cover
35 assessable components: 4 elements (12 performance criteria), 3 performance evidence and 13 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Confirm and comply with work procedures and legal requirements for managing intoxicated persons.
- 1.1Read work instructions and standard operating procedures for work in venues where persons may be intoxicated, and clarify requirements with relevant persons.
- 1.2Read workplace policies and apply to work tasks to ensure compliance with legal rights and responsibilities when maintaining security in venues where people may be intoxicated.
2 Prepare for work at venue.
- 2.1Select and use communication equipment, and clarify reporting requirements with relevant persons.
- 2.2Check venue layout and confirm access and exit points, locations of facilities and emergency equipment.
3 Monitor the work area, and identify and assist intoxicated persons.
- 3.1Maintain observation and situational awareness of noise levels, drink orders and individual and crowd behaviour to detect early warning signs of security risks.
- 3.2Where early warning signs are detected, intervene early to offer options to prevent intoxication.
- 3.3Maintain a visible presence and provide information, instructions and assistance using professional and courteous communication that accounts for individual social and cultural differences.
- 3.4Promptly identify persons showing signs of intoxication or disorderly behaviour.
- 3.5Ascertain cause of behaviour and assess intoxication level using calm, courteous and respectful oral and non-verbal language.
- 3.6Assess behaviour against venue rules and offer options to ensure compliance in a manner that avoids aggression or hostility.
4 Report security risk and complete incident documentation.
- 4.1Report security risk and request assistance following standard operating procedures.
- 4.2Record security incident details using a notebook in accordance with workplace requirements.
Performance evidence
- a person who may be intoxicated and appears to be unwell
- a person who may be intoxicated and is behaving in an aggressive manner
- a group of people who may be intoxicated.
Knowledge evidence
- standard operating procedures and workplace policies that ensure compliance with legislative and regulatory requirements when applying security procedures to manage intoxicated persons: apprehension, arrest and restraint of persons; duty of care; licensing requirements and limits of own authority; responsible service of alcohol: underage drinking, definition of minors, undue intoxication, disorderly behaviour; venue policies and rules to comply with its liquor licence (trading hours, ways alcohol can be sold, number of people allowed in venue); refusing entry to premises; removal of persons from premises; use of force; workplace health and safety (WHS); acceptable proof of age
- approved communication terminology, call signs and radio channels used in the security industry
- effects of alcohol on emotional state, health and physical alertness of persons
- how to recognise illegal substances and dangerous items
- methods for assessing intoxication level of persons
- options for assisting intoxicated persons to comply with venue rules
- process of dynamic risk assessment and how it is applied
- signs of intoxication including non-verbal indications
- situations requiring emergency services to be notified when dealing with intoxicated persons
- strategies to prevent a person from becoming intoxicated when early warning signs are detected
- time taken for alcohol to affect the body, and factors that can influence this including gender, size and rate of consumption
- types, strengths, alcohol percentages and standard size for alcoholic beverages
- ways that spoken and non-verbal communication can escalate conflict.
Foundation skills
- language skills: provide information or advice using structure and language to suit the audience and which engages minority groups; communicate effectively with intoxicated persons
- writing skills: record and describe observations and incident details
- reading skills: understand and follow: standard operating procedures and policies that clarify legal rights and responsibilities and WHS requirements; signs and instructions that are pictorial, graphical and written in English
- speaking and listening skills: ask questions and listen to answers to gain information or confirm understanding when ascertaining cause of behaviour and level of intoxication; orally report security risks using a radio or telephone; communicate with emergency services
- numeracy skills: estimate time required to complete work tasks
- problem solving skills: recognise changes in individual and crowd behaviour that indicate risk; assess intoxication levels; determine when to intervene in a potential security risk situation; find suitable options to comply with venue rules
- teamwork skills: adjust personal communication styles in response to the opinions, values and needs of others
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing CPPSEC2111
What does an assessment tool for CPPSEC2111 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CPPSEC2111 needs to address all 35 unit components: 4 elements with 12 performance criteria, 3 performance evidence requirements, 13 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for CPPSEC2111?
Auditori pulls the current release of CPPSEC2111 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CPPSEC2111 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing CPPSEC2111 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CPPSEC2111, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
Related units
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- CPPSEC2022 — Install electronic locks and locking systems
- CPPSEC2023 — Install video surveillance systems and equipment
- CPPSEC2024 — Monitor and respond to electronic information from security equipment and systems
- CPPSEC2025 — Sell security products and services
- CPPSEC2026 — Perform routine maintenance on security equipment and systems
- CPPSEC2101 — Apply effective communication skills to maintain security
- CPPSEC2102 — Apply legal and procedural requirements to work effectively within a security team
- CPPSEC2103 — Apply WHS, emergency response and evacuation procedures to maintain security
- CPPSEC2104 — Apply risk assessment to select and carry out response to security risk situations
- CPPSEC2105 — Provide quality services to a range of security clients
- CPPSEC2106 — Protect self and others using basic defensive techniques
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