CPPSEC2110 — Monitor and control individual and crowd behaviour to maintain security

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What an assessment for CPPSEC2110 must cover

41 assessable components: 4 elements (15 performance criteria), 2 performance evidence and 17 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.

Elements & performance criteria

1 Confirm and comply with work procedures and legal requirements for monitoring and controlling individual and crowd behaviour.

1.1Read work instructions and standard operating procedures for monitoring and controlling individual and crowd behaviour and clarify work tasks with relevant persons.
1.2Read workplace policies including WHS and apply to work tasks to ensure compliance with legal rights and responsibilities when performing security work.

2 Prepare for monitoring activities.

2.1Maintain personal dress and presentation to meet work instructions and workplace standards for appearance.
2.2Check resources and equipment for operational effectiveness following manufacturers’ instructions, and replace or report faulty or damaged equipment.
2.3Assess site layout to identify access and exit points, barriers and thoroughfares, and identify strategic observation points to monitor crowd movement and behaviour.

3 Monitor individual and crowd behaviour.

3.1Conduct systematic personal safety checks on a regular basis.
3.2Observe individual and crowd behaviour to maintain constant situational awareness.
3.3Use communication equipment to regularly convey security status to relevant persons following workplace procedures.
3.4Identify persons behaving in a potentially disruptive manner and assess degree of risk to self, others, premises and property.
3.5Act promptly to calm the situation and defuse conflict, using interpersonal techniques that take account of individual social and cultural differences.

4 Control and report individual and crowd behaviour.

4.1Identify potential security risks and assess degree of risk to self, others, premises and property.
4.2Communicate details of security risk to relevant persons and request assistance following standard operating procedures.
4.3Select and carry out security response within scope of own competence and authority.
4.4Monitor changing crowd and individual behaviour and adjust response to maintain security.
4.5Record details of security risk and response using a notebook in accordance with workplace requirements.

Performance evidence

a queue of at least two people who are becoming disorderly and impatient
a person behaving suspiciously in a public area

Knowledge evidence

standard operating procedures and workplace policies that ensure compliance with legislative and regulatory requirements when monitoring and controlling individual and crowd behaviour to maintain security: anti-discrimination and diversity, counter terrorism, crowd control and control of persons under the influence of intoxicating substances, duty of care, licensing requirements and limits of own authority, trespass and the removal of persons, workplace health and safety (WHS)
approved communication terminology, call signs and radio channels used in the security industry
crowd behaviour, dynamics and movement patterns that can threaten security
current national terrorism threat level and context
how negotiation techniques can be used to defuse and resolve conflict
measures for managing queues
measures to prevent crushing in mass gatherings
procedures for communicating and collaborating with emergency services
process of dynamic risk assessment and how it is applied
purpose of Australia’s Strategy for Protecting Crowded Places from Terrorism and understanding of: definition of crowded places, key security issues for crowded places, objectives, characteristics and identification of active armed offenders, definition of hostile vehicles and methods of attack, signs of chemical weapons attack and recommended response, general features of improvised explosive devices and recommended incident response
security risks posed by crowds and mass gatherings
signs of possible harassment or assault
site emergency and evacuation plans and procedures
site layout, including entrances, exits, first-aid points and potential hazards
types of behavioural anomalies and suspect behaviours that can indicate criminal activity, hostile reconnaissance or the potential for terrorist activity
types of behaviours and non-verbal language that can escalate conflict
ways that social and cultural differences may be expressed.

Foundation skills

language skills: to provide information or advice using structure and language to suit the audience
writing skills: to record and describe observations
reading skills: to understand and follow: standard operating procedures and policies that clarify legal rights and responsibilities and WHS requirements; manufacturers’ instructions for operating communication equipment; maps and other information when assessing site layout
speaking and listening skills: to: use negotiation skills to defuse conflict; ask questions and listen to answers to gain information or confirm understanding when negotiating to resolve conflict; orally report security risk information using a radio or telephone; communicate with emergency services
numeracy skills: to calculate time and estimate vehicular speed
problem solving skills: to recognise changes in crowd dynamics and individual behaviour
teamwork skills: to adjust personal communication styles in response to the opinions, values and needs of others.

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

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Questions about assessing CPPSEC2110

What does an assessment tool for CPPSEC2110 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CPPSEC2110 needs to address all 41 unit components: 4 elements with 15 performance criteria, 2 performance evidence requirements, 17 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CPPSEC2110?

Auditori pulls the current release of CPPSEC2110 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CPPSEC2110 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CPPSEC2110 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CPPSEC2110, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.

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