CPPSCM3017 — Work effectively in strata community management

Elements & performance criteria

Performance evidence

• complying with regulatory requirements associated with strata community
• identifying the role of a strata community committee
• accessing and interpreting relevant by-laws for a strata community
• identifying the role and duties of a strata community manager and two opportunities for own continuing professional development

Knowledge evidence

• conduct requirements for strata community committees and strata community managers that may be legislated, contractual or established by industry
• compliance requirements of legislation, regulations, codes and standards relevant to strata community management in the jurisdiction of operation: Acts Interpretation Act 1901 (or its successor), anti-discrimination and diversity, Australian Competition and Consumer Commission (ACCC) requirements, available by-laws and registered rules that apply to strata communities and where possible in the jurisdiction of operation, processes for their amendment, building permit requirements and relevant jurisdictional Essential Safety Measures (ESMs) maintenance requirements, civil liability, common law relating to work in strata community management, electronic transactions, environmental and zoning laws affecting access security, access and property use, fair trading and consumer protection, freedom of information, licensing/registration requirements, local government policies and regulations, privacy and confidentiality requirements and laws applying to owners, contractors and tenants, public health requirements, strata, community and company titles, taxation requirements, tenancy agreements, work health and safety (WHS)
• interpersonal communication strategies and techniques used to effectively relate to people from a range of social, cultural and ethnic backgrounds and with a range of physical and cognitive abilities
• role and duties of strata community managers: arranging payment of all invoices, assisting dispute resolution in strata communities, attending to correspondence, attending to orders, submissions and appeals, ensuring strata community complies with WHS regulations, facilitating and setting dates for committee meetings, annual general meetings and extraordinary meetings, maintaining the strata community register, organising and coordinating repairs and maintenance of common property, including following a preventative maintenance program, preparing and distributing: notices, including contribution notices, financial statements and budgets, meeting agendas and minutes, providing advice in handling difficult or complex strata issues
• strata communities: decision-making processes, distinction between the various strata title types, meeting types and procedures and legislative requirements relating to notification and conduct of meetings, processes for appointing and managing strata community committees, role and duties of on-site managers, lot owners and strata community, situations in which common seal may be used, including requirements for electronic use of signatures and common seal
• types of developments that may exist under strata plans: agriculture, caravan parks, carparks, commercial, hotels, layered schemes, marinas, mixed use: retail and/or commercial and/or residential, residential, resorts, retail, retirement villages, serviced apartments, viticulture
• types of ownership that may exist in a strata community: company shareholder, stratum shareholder, strata title holder - single, multiple owners or company held
• workplace requirements for strata community management: documentation and records administration, work role responsibilities, limitations and professional abilities and persons from whom specialist advice may be sought

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Questions about assessing CPPSCM3017