CHCSET003 — Work with forced migrants

1 Develop a professional rapport with people who are forced migrants.

• 1.1Apply cultural sensitivity and adapt communication techniques, style and language to accommodate cultural values and practices of people who are forced migrants.
• 1.2Identify how own ethnicity, religion, class and gender affect interactions with people and modify approach to suit people who are forced migrants.
• 1.3Identify the communication needs of people who are newly arrived, traumatised and confused and modify approach to suit.
• 1.4Identify where an interpreter is needed and work to ensure that interpreter services are accessed.

2 Plan settlement services.

• 2.1Identify current issues which may impact on own work and organisation relevant to the provision of settlement services.
• 2.2Collect, discuss and use the views of key stakeholders and representatives from relevant target groups when determining service requirements.
• 2.3Develop and maintain links with workers in complementary roles in the provision of settlement services.
• 2.4Evaluate issues in relation to a person’s culture, family background and interest and modify settlement plan to suit.
• 2.5Identifying specific needs of individuals and determine learning program requirements.
• 2.6Document and agree on settlement plan with person and other relevant service providers and stakeholders.

3 Address issues associated with people who are forced migrants.

• 3.1Provide support to people who are forced migrants using a collaborative approach.
• 3.2Discuss and provide information regarding services available in Australia and the importance of using these services.
• 3.3Take into account the culture, religion, gender and experiences of the person in all actions and decisions.
• 3.4Recognise signs of trauma and refer to other services.
• 3.5Support person to deal with loss and grief.
• 3.6Support person to deal with discrimination from the mainstream community and other ethnic groups.
• 3.7Support person to make links within their own community and within the broader Australian community.
• 3.8Refer person to other service providers as required to meet their needs.

4 Monitor and review support.

• 4.1Obtain ongoing feedback from people in relation to service and support.
• 4.2Evaluate progress in relation to settlement plan.
• 4.3Monitor stress and emotions of self and colleagues and implement strategies to maintain wellbeing.
• 4.4Identify opportunities for improved service provision and modify approach.

What does an assessment tool for CHCSET003 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCSET003 needs to address all 34 unit components: 4 elements with 22 performance criteria, 1 performance evidence requirements, 11 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCSET003?

Auditori pulls the current release of CHCSET003 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCSET003 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCSET003 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCSET003, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.