CHCMED004 — Prepare for mediation

1 Confirm the mediation with participants.

• 1.1Review existing information to assess and confirm the suitability of the dispute for mediation.
• 1.2Provide accurate and relevant information about the mediation processes available.
• 1.3Identify specific needs for co-mediators and others to be involved in the process.
• 1.4Clarify and confirm roles of co-mediators and others involved in the process.
• 1.5Verify that all participants to the mediation understand the sequential steps of the process.
• 1.6Provide clear and accurate information on roles, responsibilities and limitations of individuals and organisations involved.
• 1.7Outline the boundaries of confidentiality and privacy to participants.

2 Gather and analyse information about the dispute.

• 2.1Identify required information to mediate the dispute.
• 2.2Assist and encourage participants to identify and exchange relevant information.
• 2.3Identify gaps in information and communicate with participants and others involved.
• 2.4Provide information to assist participants seek professional support to gain information required.
• 2.5Analyse issues and risks presented prior to the mediation to assess most suitable case management options.
• 2.6Clarify the need to seek advice on legal, ethical and factual complexities of the matter.

3 Assess readiness and commitment to participate.

• 3.1Clarify expectations of participants and assess willingness to commit to process of negotiation and mediation.
• 3.2Assess power differentials between participants based on dispute information and own observations.
• 3.3Assess cultural perspectives that may affect the mediation process.
• 3.4Use security and safety guidelines according to legislative requirements and organisational policies and procedures.
• 3.5Review the intake process, compare with own assessment and respond to situations requiring referral to other internal and external services.

4 Prepare venue and resources for mediation.

• 4.1Prepare venue according to participant needs.
• 4.2Identify and respond to language to accommodate specific needs of the participants.
• 4.3Engage the services of others according to organisation guidelines.
• 4.4Organise equipment, tools and any other resources required to support mediation process.

What does an assessment tool for CHCMED004 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCMED004 needs to address all 70 unit components: 4 elements with 22 performance criteria, 7 performance evidence requirements, 39 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCMED004?

Auditori pulls the current release of CHCMED004 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCMED004 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCMED004 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCMED004, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.