CHCCOM005 — Communicate and work in health or community services

1 Communicate effectively with people

• 1.1Use verbal and non-verbal communication to enhance understanding and demonstrate respect
• 1.2Communicate service information in a manner that is clear and easily understood
• 1.3Confirm the person’s understanding
• 1.4Listen to requests, clarify meaning and respond appropriately
• 1.5Exchange information clearly in a timely manner and within confidentiality procedures

2 Collaborate with colleagues

• 2.1Listen to, clarify and agree timeframes for carrying out workplace instructions
• 2.2Identify lines of communication between organisation and other services
• 2.3Use industry terminology correctly in verbal, written and digital communications
• 2.4Follow communication protocols that apply to interactions with different people and lines of authority

3 Address constraints to communication

• 3.1Identify early signs of potentially complicated or difficult situations and report according to organisation procedures
• 3.2Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques
• 3.3Use communication skills to avoid, defuse and resolve conflict situations

4 Report problems to supervisor

• 4.1Comply with legal and ethical responsibilities and discuss difficulties with supervisor
• 4.2Refer any breach or non adherence to standard procedures or adverse event to appropriate people
• 4.3Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities
• 4.4Refer unresolved conflict situations to supervisor

5 Complete workplace correspondence and documentation

• 5.1Complete documentation according to legal requirement and organisation procedures
• 5.2Read workplace documents relating to role and clarify understanding with supervisor
• 5.3Complete written and electronic workplace documents to organisation standards
• 5.4Follow organisation communication policies and procedures for using digital media
• 5.5Use clear, accurate and objective language when documenting events

6 Contribute to continuous improvement

• 6.1Contribute to identifying and voicing improvements in work practices
• 6.2Promote and model changes to improved work practices and procedures in accordance with organisation requirements
• 6.3Seek feedback and advice from appropriate people on areas for skill and knowledge development
• 6.4Consult with manager regarding options for accessing skill development opportunities and initiate action

What does an assessment tool for CHCCOM005 need to cover?

To satisfy the Principles of Assessment and Rules of Evidence, an assessment for CHCCOM005 needs to address all 75 unit components: 6 elements with 25 performance criteria, 4 performance evidence requirements, 46 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.

How does Auditori generate an assessment tool for CHCCOM005?

Auditori pulls the current release of CHCCOM005 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.

Is the first assessment tool really free?

Yes. Every new account includes one free credit — enough to generate the complete assessment tool for CHCCOM005 — with no card and no subscription required. After that it's pay-as-you-go per unit.

Can I check my existing CHCCOM005 assessment instead of generating a new one?

Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of CHCCOM005, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.