BSBLDR301 — Support effective workplace relationships

Elements & performance criteria

Performance evidence

• support the development of at least one team
• facilitate communication between individuals on at least two occasions
• adjust interpersonal style and communications to respond to cultural and social diversity
• apply relationship management and communication skills with a range of people that: demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
• apply relationship management and communication skills with a range of people that: forge effective relationships with internal and/or external people and help to maintain these networks
• apply relationship management and communication skills with a range of people that: encourage participation and foster contribution of and respect for ideas and feedback
• apply relationship management and communication skills with a range of people that: provide support to colleagues to resolve difficulties
• apply relationship management and communication skills with a range of people that: communicate ideas and information to diverse audiences

Knowledge evidence

• internal and external sources of information to improve organisational processes
• social and ethical requirements, and organisational policies and procedures relevant to communication
• legislative requirements relevant to communication
• strategies required to adapt communication for diverse audiences
• potential team issues including poor work performance
• examples of how work relationships and the cultural and social environment can support or hinder achieving planned outcomes
• techniques for developing positive work relationships and building trust and confidence in a team
• methods and techniques for communicating information and ideas to a range of stakeholders
• common problem-solving methods
• common methods to resolve workplace conflict
• process for monitoring, analysing and introducing ways to improve work relationships
• value of networks and work relationships for the team and the organisation
• own level of responsibility

Foundation skills

• Reading: Applies textual information to determine regulatory requirements and adhere to job processes and internal policies
• Writing: Uses appropriate language to record key information related to the outcomes of the job Varies writing style to meet requirements of audience and purpose
• Oral Communication: Speaks clearly using tone and pace appropriate for the audience and purpose Uses appropriate techniques, including active listening and questioning, to clarify information and to confirm understanding
• Initiative and enterprise: Takes personal responsibility for adherence to explicit and implicit organisational policies, procedures, standards and legislative requirements within own job role and in all interactions with others
• Teamwork: Adjusts personal communication style in response to diversity of individuals in the work context Implements strategies to respond appropriately to conflict and poor work performance
• Planning and organising: Takes responsibility for planning, sequencing and prioritising tasks for own workload
• Technology: Uses familiar digital technologies and systems to access, present and communicate information

Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.

Questions about assessing BSBLDR301