BSBCMM511 — Communicate with influence
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What an assessment for BSBCMM511 must cover
46 assessable components: 4 elements (19 performance criteria), 10 performance evidence and 10 knowledge evidence requirements, plus 7 foundation skills. An audit-defensible tool maps every question and task back to these — that mapping is the coverage matrix Auditori generates alongside the assessment.
Elements & performance criteria
1 Identify communication requirements
- 1.1Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures
- 1.2Identify information that may be subject to confidentiality and manage appropriately
- 1.3Identify information needs of audience and prepare a position in line with purpose of communication
2 Negotiate to achieve agreed outcome
- 2.1Identify objectives of negotiation, and needs and requirements of stakeholders
- 2.2Identify and document potential issues and problems
- 2.3Prepare positions and supporting arguments according to objectives
- 2.4Communicate with stakeholders, and establish areas of common ground and potential compromise
- 2.5Confirm and document outcomes of negotiation
3 Participate in and lead meetings
- 3.1Identify the need for meeting and schedule according to stakeholder availability
- 3.2Prepare meeting materials and distribute to stakeholders
- 3.3Conduct meeting and contribute to discussions
- 3.4Seek consensus on meeting objectives
- 3.5Summarise outcomes of meetings and distribute to stakeholders
4 Make presentations
- 4.1Identify forums to present according to organisational objectives
- 4.2Determine tone, structure, style of communication and presentation according to target audience
- 4.3Prepare presentation according to desired outcomes
- 4.4Provide an opportunity for audience to ask questions
- 4.5Follow up with stakeholders following presentation
- 4.6Evaluate presentation and identify areas for improvement
Performance evidence
- participate in and lead at least two meetings
- prepare and make a presentation to two different groups
- communicate with key stakeholders to position the business to best effect including:
- listening actively
- understanding information needs of others
- adapting communication to suit the audience
- identifying suitable platform for presentations
- presenting reliable information
- designing the presentation to meet the needs of the audience
- answering questions clearly and concisely
Knowledge evidence
- industry, media and government organisations, events and communication channels that are relevant to the organisation
- cross-cultural communication
- techniques for negotiation, mediation, conflict resolution and incident de-escalation
- structured and inclusive meeting procedures
- organisational policies and procedures relevant to:
- presenting and negotiating
- leading and participating in meetings
- making presentations
- communication tone, structure, style and impact on others
- relevant organisational policies and procedures on confidentiality of information
Foundation skills
- Writing: • Prepares documentation that summarises key findings and outcomes • Prepares presentations appropriate to audience needs, context and purpose
- Oral Communication: • Uses active listening and questioning to seek information and confirm understanding
- Teamwork: • Selects and uses relevant conventions and protocols when communicating with team members
- Self-management: • Demonstrates sophisticated control over oral, visual and/or written formats, drawing on a range of communication practices to achieve goals
- Problem solving: • Uses analytical processes to evaluate options, and aid in problem-solving and decision-making • Plays a lead role in situations requiring negotiation and collaboration, demonstrating high level conflict resolution skills and ability to engage and motivate others
- Initiative and enterprise: • Adapts personal communication style to build trust and positive working relationships and to show respect for the opinions and values of others • Understands the implications of legal and ethical responsibilities to maintain confidentiality • Selects relevant vocabulary adjusting language and presentation features to maintain effectiveness of interaction
- Planning and organising: • Plans, organises and implements tasks required to achieve required outcomes
Unit content sourced from training.gov.au — © Commonwealth of Australia, licensed under CC BY 4.0. Auditori is not affiliated with the Department of Employment and Workplace Relations.
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Questions about assessing BSBCMM511
What does an assessment tool for BSBCMM511 need to cover?
To satisfy the Principles of Assessment and Rules of Evidence, an assessment for BSBCMM511 needs to address all 46 unit components: 4 elements with 19 performance criteria, 10 performance evidence requirements, 10 knowledge evidence requirements, and the foundation skills. A coverage matrix mapping each question and task to these components is what an auditor looks for.
How does Auditori generate an assessment tool for BSBCMM511?
Auditori pulls the current release of BSBCMM511 from training.gov.au and generates a complete package: candidate assessment, assessor guide with model answers and observation criteria, and a coverage matrix mapping every component. A suitably qualified person then reviews and approves the draft in a built-in workflow — consistent with ASQA's guidance on AI use in VET — before export as branded PDF and editable Word.
Is the first assessment tool really free?
Yes. Every new account includes one free credit — enough to generate the complete assessment tool for BSBCMM511 — with no card and no subscription required. After that it's pay-as-you-go per unit.
Can I check my existing BSBCMM511 assessment instead of generating a new one?
Yes — upload your existing assessment or learner guide and Auditori maps it against every element, performance criterion, PE and KE of BSBCMM511, showing exactly what's covered and what's missing. Mapping costs a quarter of a credit.
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